Kaizen events: an assessment of their impact on the socio-technical system of a Mexican company
Published
Dec 14, 2017
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Judith Cavazos-Arroyo, PhD
Aurora Máynez-Guaderrama, PhD
https://orcid.org/0000-0001-8174-3807
Leticia Valles-Monge, MSc
https://orcid.org/0000-0001-8174-3807
Leticia Valles-Monge, MSc
##plugins.themes.bootstrap3.article.details##
Abstract
Objective: This work assesses how the abilities developed during Kaizen events impact three variables: employees’ attitude, motivation, and impact on the work area. Materials and methods: We used a quantitative, explanatory and cross-design approach in a Mexican company where Kaizen events occur on a daily basis. As a technique of statistical analysis, we used structural equation modeling employing Partial Least Squares (PLS). Results and discussion: We found that the abilities developed during Kaizen events have a significant positive influence on the three variables studied. Additionally, we found that motivation positively influences the impact on the work area. Finally, we discovered a relationship between the employees’ attitude toward their work and their motivation. That relationship is part of the synergy that begins with the abilities developed during Kaizen events and concludes with an impact on the work area. Conclusions: The abilities developed during Kaizen events influence employees’ attitude toward their work, motivation and work area impact. Likewise, the attitude toward work affects motivation, and this variable positively affects the work area. We recommend that future studies of Kaizen environments analyze whether the employees’ attitude toward work affects the impact on the work area and whether the studied variables influence the organizations’ productivity and profitability.
Keywords
Kaizen Events, Motivation, Employee attitude towards work, Abilities, Impact on work areaEventos Kaizen, motivación, actitud de los empleados respecto a su trabajo, habilidades, impacto en el área de trabajo
References
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[31] J. L. García, A. A. Maldonado, A. Alvarado, and D. G. Rivera, “Human critical success factors for Kaizen and its impacts in industrial performance,” Int. J. Adv. Manufact. Technol., vol. 70, no. 9-12, pp. 2187-2198, Nov. 2013. doi: 10.1007/s00170-013-5445-4
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[34] S. Bisgaard, “Quality management and Juran’s legacy,” Qual. Reliab. Eng. Int., vol. 23, no. 6, pp. 665-677, Oct. 2007. doi: 10.1002/qre.86
[35] R. L. Daft, The Leadership Experience, 4th ed. USA: Thomson South Western, 2008.
[36] S. Al Smadi, “Kaizen strategy and the drive for competitiveness: challenges and opportunities,” Competitiv. Rev., vol. 19, no. 3, pp. 203-211, 2009. doi: 10.1108/10595420910962070
[37] A. K. Arya and S. Choudhary, “Assessing the application of Kaizen principles in Indian small-scale industry,” Int. J. Lean Six Sigma, vol. 6, no. 4, pp. 369-396, 2015. doi: 10.1108/IJLSS-11-2014-0033
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[39] G. Shang and L. S. Pheng, “Understanding the application of Kaizen methods in construction firms in China,” J. Technol. Manage. China, vol. 8, no. 1, pp. 18-33, 2013. doi: 10.1108/JTMC-03-2013-0018
[40] E. Keating, R. Oliva, N. Repenning, S. Rockart, and J. Sterman, “Overcoming the improvement paradox,” Euro. Manage. J., vol. 17, no. 2, pp. 120-134, Apr. 1999. doi: 10.1016/S0263-2373(98)00072-3
[41] M. G. Maarof and F. Mahmud, “A Review of Contributing Factors and Challenges in Implementing Kaizen in Small and Medium Enterprises,” Proced. Econ. Finan., vol. 35, pp. 522-531, 2016. doi: 10.1016/S2212-5671(16)00065-4
[42] P. Oborski, “Social-technical aspects in modern manufacturing,” Int.J. Adv. Manufact. Technol., vol. 22, no. 11-12, pp. 848-854, Dec. 2003. doi: 10.1007/s00170-003-1573-6
[43] R. Dwivedula and C. N. Bredillet, “Profiling work motivation of project workers,” Int. J. Project Manage., vol. 28, no. 2, pp. 158-165, Feb. 2010. doi: 10.1016/j.ijproman.2009.09.001
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[45] K. Bhatnagar, K. Srivastava, A. Singh, and S. L. Jadav, “A preliminary study to measure and develop job satisfaction scale for medical teachers,” Ind. Psych. J., vol. 20, no. 2, pp. 91-96, Jul-Dec. 2011. doi: 10.4103/0972-6748.102484
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How to Cite
Cavazos-Arroyo, J., Máynez-Guaderrama, A., & Valles-Monge, L. (2017). Kaizen events: an assessment of their impact on the socio-technical system of a Mexican company. Ingenieria Y Universidad, 22(1), 97–115. https://doi.org/10.11144/Javeriana.iyu22-1.keai
Section
Industrial and systems engineering