@article{Chaparro-López_González_Rivera-Cruz_Reyes-Castro_2000, title={Dinámica y fomento del aprendizaje organizacional mediante el uso del Balanced Scorecard}, volume={4}, url={https://revistas.javeriana.edu.co/index.php/iyu/article/view/34034}, abstractNote={<p>This paper presents the results of a research project on the construction of a generic model of the Balanced Scorecard. The main objective of the model was to encourage organizational learníng in the users organizations. Such a model was built from a set of well defined criteria and using the theory and methodology of systems dynamics. Results of the model applied in three different organízatíons are shown.</p>}, number={2}, journal={Ingenieria y Universidad}, author={Chaparro-López, Cristina and González, Rafael Andrés and Rivera-Cruz, Pablo Andrés and Reyes-Castro, Óscar Alirio}, year={2000}, month={Dec.}, pages={65–73} }