Cavazos-Arroyo, J., Máynez-Guaderrama, A., & Valles-Monge, L. (2017). Kaizen events: an assessment of their impact on the socio-technical system of a Mexican company. Ingenieria Y Universidad, 22(1), 97–115. https://doi.org/10.11144/Javeriana.iyu22-1.keai