ALVARADO-VALENCIA, J. A.; SILVA-BARRERA, D. A. Modeling and simulation of customer dissatisfaction, worker unpunctuality and tolerance to delay in make-to-order supply chains measured through customer lifetime value performance. Ingenieria y Universidad, [S. l.], v. 22, n. 2, 2018. DOI: 10.11144/Javeriana.iyu22-2.mscd. Disponível em: https://revistas.javeriana.edu.co/index.php/iyu/article/view/19303. Acesso em: 24 apr. 2024.