Alvarado-Valencia, Jorge Andrés, and Daniel Alfonso Silva-Barrera. 2018. “Modeling and Simulation of Customer Dissatisfaction, Worker Unpunctuality and Tolerance to Delay in Make-to-Order Supply Chains Measured through Customer Lifetime Value Performance”. Ingenieria Y Universidad 22 (2). https://doi.org/10.11144/Javeriana.iyu22-2.mscd.