MONO+KM: Knowledge Management in Collaborative Project Development
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Jun 20, 2016
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Abstract
In the dynamics of collaborative project management, participating organizations make great efforts and provide technical, technological, and human resources to achievea product they can hardly develop individually. Although there are tools to integrate, monitor, and manage processesfor such projects, it is not uncommon to find technological support to manage the knowledge generated during their execution. Usually, this knowledge is part of the experience of participants but it is not recovered or documented nor is it used at an organizational level, thus losing an important asset. In this study we propose a technique in which a Knowledge Management (KM) approach is applied to the management of Collaborative Projects (CP) and where knowledge is expressed in terms of decisions. This is achieved through the analysis of interactions that occur among participants in these projects, the identification and recovery of decisions using Grounded Theory Method (GTM) techniques, and the specification of a set of concrete usage scenarios. The technique was applied in MONO, a framework for integration, control, and optimization of production processes in which digital content companies in the creative industry work collaboratively. The study provides an annotation model that, without being intrusive, allows for the recovery and structuring of knowledge expressed as decisions, thus making posible its replication in other domains.
Keywords
knowledge management, collaborative project knowledge management, decision recovery, decisions as knowledge, decision recovery.administración de conocimiento, administración de conocimiento en proyectos colaborativos, recuperación de conocimiento, distribución de conocimiento, proyectos de contenido digital, toma de decisiones
References
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[2] S. Wang and R.A. Noe, “Knowledge sharing: A review and directions for future research,” Hum. Resour. Manage. R., vol. 20, no. 2, pp. 115-31, 2010.
[3] M.A.F. Ragab and A. Arisha. “Knowledge management and measurement: A critical review,” J. Knowl. Manage., vol. 17, no. 6, pp. 873-901, 2013.
[4] F. Burstein and S. Carlsson, “Decision support through knowledge management,” in Handbook on Decision Support Systems 1, ser. International Handbooks Information System. Berlin: Springer, 2008, pp. 103–120.
[5] F. Lindner and A. Wald, “Success factors of knowledge management in temporary organizations,” Int. J. Project Manage., vol. 29, no. 7, pp. 877–888, 2011.
[6] H. Abdul-Jalal, P. Toulson, and D. Tweed, “Knowledge sharing success for sustaining organizational competitive advantage,” Procedia Econ. Financ., vol. 7, pp. 150-157, 2013.
[7] D. Paul, “Collaborative activities in virtual settings: case studies of telemedicine,” in Proc. of the 38th Annu.Hawaii Int. Conf. on System Sciences, pp. 147a, 2005.
[8] S. Pemsel and A. Wiewiora, “Project management office a knowledge broker in projectbased organisations,” Int. J. Project Manage., vol. 31, no. 1, pp. 31–42, 2013.
[9] I. Nonaka, “A dynamic theory of organizational knowledge creation,” Org. Sci., vol. 5, no. 1, pp. 14-37, 1994.
[10] R. Nicolas, “Knowledge management impacts on decision making process,” J. Knowl. Manage., vol. 8, no. 1 pp. 20–31, 2004.
[11] G.D. Bhatt, “Organizing knowledge in the knowledge development cycle,” J. Knowl. Manage., vol. 4, no. 1, pp. 15–26, 2000.
[12] V. Ambrosini and C. Bowman, “Tacit knowledge: some suggestions for operationalization,” J. Manage. Stud., vol. 38 no. 6, pp. 811-29, 2001.
[13] J. Castillo, “A note on the concept of tacit knowledge,” J. Manage. Inq., vol. 11, no. 1, pp. 46-57, 2002.
[14] G. Pedraza-García, H. Astudillo, and D. Correal, “DVIA: Understanding how software architects make decisions in design meetings,” in Proc. of the 2015 Eur. Conf. on Software Architecture Workshops, ser. ECSAW ’15. New York, NY, USA: ACM, pp. 51:1–51:7, 2015.
[15] T. Nesheim and J. Smith, “Knowledge sharing in projects: does employment arrangement matter?,” Pers. Rev., vol. 44, no. 2, pp. 255–269, 2015.
[16] R.H. Stevens, J. Millage, and S, Clark. “Waves of knowledge management: The flow between explicit and tacit knowledge,” Am. J. Econ. Bus. Adm., vol. 2, no. 1, pp. 129-135, 2010.
[17] T.H. Davenport and L. Prusak, “Working knowledge: How organizations manage what they know,” Ubiquity, vol. 2000, no. 1, 2000.
[18] P.J.H. Schoemaker, “Scenario Planning: A tool for strategic thinking,” Sloan Manage. Rev., vol. 36, no. 2, pp. 25, 1995.
[19] P.I. Oluikpe, “Knowledge creation and utilization in project teams,” J. Knowl. Manage., vol. 19, no. 2, pp. 351–371, 2015.
[20] J. McKenzie, C. Winkelen, and S. Grewal, “Developing organisational decision-making capability: a knowledge manager’s guide,” J. Knowl. Manage., vol. 15, no. 3, pp. 403–421, 2011.
[21] K.Y. Wong, L.P. Tan, C.S. Lee, and W.P. Wong. “Knowledge management performance measurement: measures, approaches, trends and future directions Information,” Development, vol. 31, no. 3, pp. 239-257, 2015.
[22] MONO Project. MONO Contenidos Digitales, manejo de la integración, control y optimización de contenidos digitales. 2016. Web Site. [Online]. Available: http://wikimono.uniandes.edu.co/.
[23] G. Pedraza-Garcia, G. Beltrán, D. Correal, and O. González, “MONO+KM: Knowledge management in collaborative project development,” in Computing Colombian Conference (10CCC), pp. 141-149, 2015.
[24] M. Todorovíc, D. Petrovíc, M. Mihíc, V. Obradovíc, and S. Bushuyev, “Project success analysis framework: A knowledge-based approach in project management,” Int. J. Project Manage., vol. 33, no. 4, pp. 772–783, 2015.
[25] V. Holzmann, “A meta-analysis of brokering knowledge in project management,” Int. J. Project Manage., vol. 31, no. 1, pp. 2–13, 2013.
[26] L. Simon, “Managing creative projects: An empirical synthesis of activities,” Int. J. Project Manage., vol. 24, no. 2, pp. 116–126, 2006.
[27] J. Moody and M. Dodgson, “Managing complex collaborative projects: Lessons from the development of a new satellite,” J. Technol. Transfer, vol. 31, no. 5, pp. 568–588, 2006.
[29] D. Xinghang, M. Nada, and D. Guillaume, “Knowledge discovery in collaborative design projects,” in 2014 Int. Conf. on Collaboration Technologies and Systems (CTS), pp. 330–336, 2014.
[28] D. Falessi, M. Becker, and G. Cantone. “Design decision rationale: Experiences and steps ahead towards systematic use,” SIGSOFT Softw. Eng. Notes, vol. 31, no. 5, article 2, 2006.
[30] R.M. Utami and D.C. Lantu, “Development competitiveness model for small-medium enterprises among the creative industry in bandung”, Procedia-Social and Behavioral Sciences, vol. 115, no. 21, pp. 305-323, 2014.
[31] J. Zheng and R. Chan, “The impact of creative industry clusters on cultural and creative industry development in Shanghai,” City, Culture and Society, vol. 5, no. 1, pp. 9–22, 2014.
[32] I. Rozentale and M. Lavanga, “The universal characteristics of creative industries revisited: The case of Riga,” City, Culture and Society, vol. 5, no. 2, pp. 55–64, 2014.
[33] M. Marcella and S. Rowley, “An exploration of the extent to which project management tools and techniques can be applied across creative industries through a study of their application in the fashion industry in the North East of Scotland,” Int. J. Project Manage., vol. 33, no. 4, pp. 735–746, 2015.
[34] I. Moore, “Cultural and creative industries concept - a historical perspective,” Procedia- Social and Behavioral Sciences, vol. 110, pp. 738–746, 2014.
[35] R. Compesi, Video Field Production and Editing, 7th ed. Waltham, Massachusetts: Focal Press, 2006.
[36] M. Bakker, R.T. Leenders, S.M. Gabbay, J. Kratzer, and J.M.L. Engelen, “Is trust really social capital? Knowledge sharing in product development projects,” The Learning Organization, vol. 13, no. 6, pp. 594–605, 2006.
[37] M. Gephart, V. Marsick, M. Van Buren, and M. Spiro, “Learning organizations come alive,” Train. Dev., vol. 50, pp. 34-4, 1996.
[38] D.M. Ahmed, D. Sundaram, and S. Piramuthu. “Knowledge-based scenario management — Process and support,” Decis. Support Syst., vol. 49, no. 4, pp. 507-520, 2010.
[39] P. Bishop, A. Hines, and T. Collins, “The current state of scenario development: An overview of techniques,” Foresight, vol. 9, no. 1, pp. 5–25, 2007.
[40] D.M. Ahmed, D. Sundaram, and S. Piramuthu, “Knowledge based scenario management - Process and support,” Decis. Support Syst., vol. 49, no. 4, pp. 507–520, 2010.
[41] A. Kankanhalli, A. and B. Tan, “Knowledge management metrics: A review and directions for future research,” Int. J. Knowl. Manage., vol. 1, no. 2, p. 20, 2005.
[42] R. Mitchell and B. Boyle, “Knowledge creation measurement methods,” Int. J. Knowl. Manage., vol. 14, no. 1, pp. 67–82, 2010.
[43] E.G. Glaser and A.L. Strauss. The Discovery of Grounded Theory: Strategies for Qualitative Research. London: Weidenfeld and Nicplson, 1967.
[44] G. Allan. “A critique of using grounded theory as a research method,” Electron. J. Bus. Res. Method, vol. 2, no. 1, 2003.
[45] T.-F. Chiu, C.-F. Hong, and Y.-T. Chiu, “An experiment model of grounded theory and chance discovery for scenario exploration” in Advances in Intelligent Information and Database Systems, 2010.
[46] A.L. Strauss and J. Corbin, Basics of Qualitative Research: Techniques and Procedures for developing Grounded Theory. London: Sage, 1998.
[47] J. Lawrence and U. Tar. “The use of grounded theory technique as a practical tool for qualitative data collection and analysis,” Electron. J. Bus. Res. Method, vol. 11, no. 1, pp. 29-40, 2013.
[48] J. Tyree and A. Akerman, “Architecture decisions: demystifying architecture,” IEEE Softw., vol. 22, no. 2, pp. 19-27, 2005.
[49] M.Y. Chen, M.J. Huang, and Y.C. Cheng, “Measuring knowledge management performance using a competitive perspective: An empirical study,” Expert Syst. Appl., vol. 36, no. 4, pp. 8449-8459, 2009.
[50] MediaWiki, “Main page.” [Online], Available: https://www.mediawiki.org/wiki/MediaWiki.
[51] Semantic Media Wiki. [Online]. Available: http://semantic-mediawiki.org/.
[52] H.H. Chang, Y.C. Tsai, and Y.H. Chen, “Knowledge characteristics, implementation measures and performance in Taiwan hospital organizations,” Int. J. Bus. Inform., vol. 4, no. 1, pp. 23–44, 2009.
[53] R. Erwee, B. Skadiang, and B. Roxas, “Knowledge management culture, strategy and process in Malaysian firms,” Knowl. Manage. Res. Pract., vol. 10, no. 1, pp. 89–98, 2012.
[54] K. Charmaz, Constructing Grounded Theory: A Practical Guide through Qualitative Analysis. London: Sage, 2006.
[55] W. Kunz, H.W. J. Rittel, W. Messrs, H. Dehlinger, T. Mann, and J.J. Protzen, “Issues as elements of information systems,” Tech. Rep., 1970.
[56] W. Xiong, H. Lu, C. Fang, and Z. Wang, “Research and implementation of instant collaborative development for 3D animation production,” in 2010 2nd Int. Workshop on Intelligent Systems and Applications (ISA), pp. 1–4, 2010.
[57] V. Pipek, V. Wulf, and A. Johri, “Bridging artifacts and actors: Expertise sharing in organizational ecosystems,” Comput. Supported Coop. Work, vol. 21, no. 2-3, pp. 261–282, 2012.
[58] M. Terzieva, “Project knowledge management: How organizations learn from experience,” Procedia Technol., vol. 16, pp. 1086–1095, 2014.
[59] J. Abke, C. Gold, N. Kalberer, and M. Kuhn, “Collaborative knowledge transfer via Wiki: A project based learning approach in software engineering,” in 2014 Int. Conf. On Interactive Collaborative Learning (ICL), pp. 283–288, 2014.
[60] C.H. Yang, M.Y. Wu, C.M. Lin, and D.L. Yang, “Implementation of Wiki-based knowledge management systems for small research groups,” 2008 Eighth Int. Conf. on Intelligent Systems Design and Applications, vol. 2, pp. 346–349, 2008.
How to Cite
González-Rojas, O., Pedraza-Garcia, G., Correal, D., & Beltrán, G. (2016). MONO+KM: Knowledge Management in Collaborative Project Development. Ingenieria Y Universidad, 20(2), 267–302. https://doi.org/10.11144/Javeriana.iyu20-2.mkkm
Section
Industrial and systems engineering