Abstract
This article has 2 objectives. The first one is to analyze the reflections on the use of chats and discussion forums in the learning process, from the perspective of the levels of satisfaction and learning efficiency. The second is to review the students' perceptions of the use of these technologies. When it is done through complementary alternatives, the combination of education technologies with the teaching process can generate reflections on learning, in an environment where the student has more facilities and skills, but it also serves as a motivating element. With this, the teacher is involved in a process of adjustment, as it allows to achieve the goal of bringing knowledge and information to the student. The study consisted of an experiment in which a treatment group and a control group were constituted. Besides the normal activities of the discipline, the first one experimented with the technological interactions during the first 2 months. In the second 2-month period, the groups were reversed, with the control group becoming the treatment group, and vice versa. The results show that the use of the technologies did not interfere in the satisfaction and the efficacy of learning. Regarding perception, it was observed that 80% of students understand that the effect of technology in the learning process can be positive.
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