Medición de la calidad de los comentarios online: una propuesta metodológica a partir de páginas web periodísticas en Portugal, Brasil y España
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jul 25, 2022
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Resumen
A lo largo de la última década, se ha visto un intenso debate sobre la relevancia de los comentarios a las noticias online. Algunos investigadores cuestionan el discurso de odio registrado en estos espacios, otros destacan el intercambio de opiniones entre ciudadanos. Este artículo plantea una herramienta metodológica de medición de la calidad de los comentarios a las noticias online, utilizando una muestra de 300 comentarios en páginas web de gran visibilidad en Portugal (Público. Sapo), España (El País. 20 Minutos) y Brasil (UOL. Folha S. Paulo). Los resultados revelan que los comentaristas utilizan tendencialmente un nombre propio, un argumento poco personal (82,3%), relevante para la discusión en cuestión (60,3%), con un número reducido de errores ortográficos/gramaticales (14,7%) e intervenciones agresivas (31,7%).
Keywords
Média, Online, Comentário, Notícias, QualidadeMedia, Online, Commentary, News, QualityMedios de comunicación, online, Comentarios, Noticias, Calidad
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Boczkowski, P. (2004). “The Processes of Adopting Multimedia and Interactivity in Three Online Newsrooms”. Journal of Communication, 54(2), pp. 197-213.
Carpentier, N., Dahlgren, P. & Pasquali, F. (2013). “Waves of media democratization: a brief history of contemporary participatory practices in the media sphere”. Convergence, 19(3), pp. 287-294. https://doi.org/10.1177/1354856513486529
Cho, D. & Kwon, K. (2015). “The impacts of identity verification and disclosure of social cues on flaming in online user comments journal homepage”. Computers in Human Behaviour, 51, pp. 363–372. https://doi.org/10.1016/j.chb.2015.04.046
D’Haenens, L.; Willen, J. & heinderyckx, F. (Eds.). (2019). Images of immigrants and refugees in Western Europe. Media representations, public opinion, and refugees’ experiences. Lovaina, Leuven University Press.
Dayan, D. & Abrantes, J. C. (2006). Televisão: das Audiências aos Públicos. Lisboa, Livros Horizonte.
Deuze, M. (2001). “Understanding the Impact of the Internet. New Media Professionalism, Mindsets and Buzzwords”. EJournalist, 1(1).
Gallagher, J. (2018). “Considering the Comments: Theorizing Online Audiences as Emergent Processes”. Computers and Composition, 48, pp. 34-48. https://doi.org/10.1016/j.compcom.2018.03.002
Gonçalves, J. (2014). “O Jogo da Participação: pensamento estratégico nas caixas de comentários dos jornais online”. Dissertação de Mestrado. Universidade do Minho, Braga.
González-Pedraz, C. & Pérez-Rodríguez, A. (2019). “Participación y perfil de los usuarios que comentan noticias de ciencia y salud online: estudio de caso”. Perspectivas de la Comunicación, 12(1), pp. 101-115. http://dx.doi.org/10.4067/S0718-48672019000100101
Hamilton, J. (2003). “Remaking media participation in early modern England”. Journalism, 4(3), pp. 293–313.
Held, D. (1996). Models of democracy. Cambridge e Stanford: Polity Press and Stanford University Press.
Jang, Y.; Kim, H. & Jung, Y. (2016). “A mixed methods approach to the posting of benevolent comments online”. International Journal of Information Management, 36(3), pp. 414–424. https://doi.org/10.1016/j.ijinfomgt.2016.02.001
Kruger, J & Dunning, D. (1999). “Unskilled and Unaware of It: How Difficulties in Recognizing One's Own Incompetence Lead to Inflated Self-Assessments”. Journal of Personality and Social Psychology, 77(6), pp. 1121–34.
Latour, B. (2011). Networks, Societies, Spheres – Reflections of an Actor-Network Theorist. International Journal of Communication, 5, pp. 796-810.
Lebre, M. (2020). “Jornalismo on-line e os comentários dos leitores: interatividade, moderação e deliberação na mídia G1”. Dissertação de Mestrado. Universidade Nova de Lisboa, Lisboa.
Lippman, W. (1922). Public opinion. Nova Iorque: Free Press.
Margolis, H. (1984). Selfishness, altruism, and rationality. Chicago: The University of Chicago Press.
Molm, L. D. (1997). Coercive power in social exchange. Cambridge, University Press.
Moreno, R. (2006). “Citizens and media cultures: hidden behind democratic formality”. Global Media and Communication, 2(3), pp. 299–313.
Mouffe, C. (2000). The democratic paradox. Londres: Verso.
Newman, N., Fletcher, R., Kalogeropoulos, A. & Nielsen, R. (2019). Reuters Institute Digital News Report 2019. Reuters Institute for the Study of Journalism. Recuperado de https://reutersinstitute.politics.ox.ac.uk/sites/default/files/inline-files/DNR_2019_FINAL.pdf
Entidade Reguladora para a Comunicação Social (5 de fevereiro de 2020). “Participação contra o jornal Sol a propósito da publicação de comentários ofensivos”. Recuperado de https://bit.ly/3dgt6bR
Perry, C. (1973). “Ethics and democracy”. Ethics, 83(2), pp. 87-107.
Quivy, R. & Campenhoudt, L. (1992). Manual de investigação em Ciências Sociais. Lisboa: Gradiva.
Reagle, J. (2015). Reading the comments. Cambridge, MIT Press.
Santaella, L. & Cardoso, T. (2015). “O desconcertante conceito de mediação técnica em Bruno Latour”. Matrizes, 9(1), pp. 167-185. https://www.revistas.usp.br/matrizes/article/download/100679/99413/175783
Silva, M. (2012). “Newsroom Practices and Letters-to-the-Editor. An Analysis of Selection Criteria”. Journalism Practice, 6(2), pp. 250–263. https://doi.org/10.1080/17512786.2011.629124
Simón, F. (2006). “Ritual participation and collective identity in the roman republic: censvs and lvstrvum”. In: Simón, F. et al. (eds.): Repúblicas y ciudadanos: modelos de participación cívica en el mundo antíguo (pp. 110-157). Barcelona: Publicacions i Edicions Universitat de Barcelona.
Cómo citar
Ribeiro, F., & Assunção, C. . (2022). Medición de la calidad de los comentarios online: una propuesta metodológica a partir de páginas web periodísticas en Portugal, Brasil y España. Signo Y Pensamiento, 41. https://doi.org/10.11144/Javeriana.syp41.mqco
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