Differences in the Communicative Style of Finnish and Mexican Employees when Interacting with their Bosses: a Comparative Study.
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Abstract
Effective communication is one of the biggest challenges for companies and organizations today at both national and international (global) levels. The purpose of this article is to show the results of a study carried out by an international group of researchers who were interested in characterizing and comparing communicative behaviour of Finnish and Mexican employees when interacting with their bosses. The article includes the following: first, a brief theoretical framework; second, the methodology used; third, the results of the comparative statistical analysis between Finnish and Mexican employees; fourth, general conclusions and their cultural explanation; and fifth, theoretical and practical implications of the study concerning the communicative competences required for effective communication between employees and their bosses in both national and international (global) organizations.
Keywords
Organizações, comportamentos comunicativos, comunicaçãoorganizations, communicative behaviours, communicationOrganizaciones, conductas comunicativas, comunicación
References
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Chen, G. M. y Chung, J. (1994), “The impact of Confucianism on organizational communication”, en Communication Quarterly, núm. 42, pp. 93-105.
Condon, J. C. (1985), Good neighbors. Communicating with the Mexicans, Yarmouth (Maine), Intercultural Press Inc.
Cox, T. Jr. (1993), Cultural diversity in organizations, San Francisco, Berrett-Koehler.
De la Cerda, J. y Núñez, F. (1993). La administración en desarrollo. Problemas y avances de la administración en México. Instituto Internacional de Capacitación y Estudios Empresariales, A.C.: México.
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Hecht, M. (1978), “The conceptualization and measurement of interpersonal communication
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Jones, E.; Watson, B.; Gardner, J. y Gallois, C. (2004), “Organizational communication.
Challenges for the new century”, en Journal of Communication, núm. 4, pp. 722-750.
Kras, E. S. (1988), Management in two cultures. Bridging the gap between U.S. and Mexican managers, Yarmouth (Maine), Intercultural Press.
Kreps, G. L. y Kunimoto, E. N. (1994), Effective communication in multicultural health care settings, Thousand Oaks, Sage Publications.
Martínez, S. y Dorfman, P. (1998), “The Mexican entrepreneur. An ethnographic study of the Mexican empresario”, en International Studies of Management & Organization, núm. 2, pp. 97-124.
Muller, H. J. y Rowell, M. (1997), “Mexican women managers. An emerging profile”, en
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Nicholls, Ch.; Lane, H. y Brechu, M. (1999), “Taking self-managed teams to México”, en The Academy of Management Executive, núm. 3, pp. 15-25.
Norton, R. (1978), “Foundation of a Communicator style construct”, en Human Communication Research, núm. 4, pp. 99-112.
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Palacios, L. (1999), “Construcción de una cultura hegemónica en la gran industria regiomontana, 918-1954” [en línea], disponible en: http://mezcal.colmex.mx/historiadores/
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Sajavaara, K. y Lehtonen, J. (1997), “The silent Finn revisited”, in Jaworski, A. Silence: interdisciplinary perspectives, Berlin, Mouton Gruyter.
Sallinen-Kuparinen, A. (1987), “Culture and communication image” [paper], The Western
Speech Communication Association Convention, Salt Lake City.
Shuter, R. y Wiseman, R. L. (1994), “Communication in multicultural organizations. Conceptual, theoretical, and practical issues”, en Wiseman, R. L. y Shuter, R. (edits.), Communicating in multicultural organizations, Thousand Oaks, Sage Publications, pp. 3- 11.
Teboul, J. C. B.; Chen, L. y Fritz, L. M. (1994), “Intercultural organizational ommunication
research in multinational organizations”, en Wiseman, R. L. y Shuter, R. (edits.), Communicating in multicultural organizations, Thousand Oaks, Sage Publications, pp. 12-29.
Trompenaars, F. y Hampden-Turner, C. (1998), Riding the waves of culture. Understanding
diversity in global business, New York, McGraw-Hill.
Vaahterikko-Mejía, P. (2001), Cultural differences in Ibero-Nordic communication. Perceptions about Finnish and Colombian negotiators [en línea], Jyväskylä, University of Jyväskylä, disponible en: http://selene.lib.jyu.fi:8080/vaitos/studies/studcomm/9513914224.pdf
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agoracenter/en/research/soca/projects/ojala
Varona, F. (1995, november), “Similarities and differences on employee/supervisor communication styles between Hispanics and Euroamericans” [paper], The Speech Communication Association Convention, San Antonio, Texas.
Yum, J. O. (1988). The impact of Confucianism on interpersonal relationships and communication patterns in East Asia. Communication Monographs, 55, 374-388.
Chen, G. M. y Chung, J. (1994), “The impact of Confucianism on organizational communication”, en Communication Quarterly, núm. 42, pp. 93-105.
Condon, J. C. (1985), Good neighbors. Communicating with the Mexicans, Yarmouth (Maine), Intercultural Press Inc.
Cox, T. Jr. (1993), Cultural diversity in organizations, San Francisco, Berrett-Koehler.
De la Cerda, J. y Núñez, F. (1993). La administración en desarrollo. Problemas y avances de la administración en México. Instituto Internacional de Capacitación y Estudios Empresariales, A.C.: México.
Hall, E. T. (1959), The silent language, New York, Doubleday & Company.
Harris, Ph. R. y Moran, R. T. (1987), Managing cultural differences, 4th ed., Houston, Gulf
Publishing Company.
Hecht, M. (1978), “The conceptualization and measurement of interpersonal communication
and satisfaction”, en Human Communication Research, núm. 4, pp. 253-264.
Hofstede, G. (1980), Cultural’s consequences. Internal differences in work-related values, Beverly Hills, Sage Publications.
— (1984), Culture’s consequences (abridged edition), Newbury Park, Sage Publications.
Hofstede, G. (1991), Cultures and organizations. Software of the mind, London, McGraw-
Hill.
Jones, E.; Watson, B.; Gardner, J. y Gallois, C. (2004), “Organizational communication.
Challenges for the new century”, en Journal of Communication, núm. 4, pp. 722-750.
Kras, E. S. (1988), Management in two cultures. Bridging the gap between U.S. and Mexican managers, Yarmouth (Maine), Intercultural Press.
Kreps, G. L. y Kunimoto, E. N. (1994), Effective communication in multicultural health care settings, Thousand Oaks, Sage Publications.
Martínez, S. y Dorfman, P. (1998), “The Mexican entrepreneur. An ethnographic study of the Mexican empresario”, en International Studies of Management & Organization, núm. 2, pp. 97-124.
Muller, H. J. y Rowell, M. (1997), “Mexican women managers. An emerging profile”, en
Human Resource Management, vol. 36, núm. 4, pp. 423-435.
Nicholls, Ch.; Lane, H. y Brechu, M. (1999), “Taking self-managed teams to México”, en The Academy of Management Executive, núm. 3, pp. 15-25.
Norton, R. (1978), “Foundation of a Communicator style construct”, en Human Communication Research, núm. 4, pp. 99-112.
— (1983), Communicator style. Theory, applications, and measures, Newbury Park, Sage
Publications.
Palacios, L. (1999), “Construcción de una cultura hegemónica en la gran industria regiomontana, 918-1954” [en línea], disponible en: http://mezcal.colmex.mx/historiadores/
ponencias/162.pdf
Sajavaara, K. y Lehtonen, J. (1997), “The silent Finn revisited”, in Jaworski, A. Silence: interdisciplinary perspectives, Berlin, Mouton Gruyter.
Sallinen-Kuparinen, A. (1987), “Culture and communication image” [paper], The Western
Speech Communication Association Convention, Salt Lake City.
Shuter, R. y Wiseman, R. L. (1994), “Communication in multicultural organizations. Conceptual, theoretical, and practical issues”, en Wiseman, R. L. y Shuter, R. (edits.), Communicating in multicultural organizations, Thousand Oaks, Sage Publications, pp. 3- 11.
Teboul, J. C. B.; Chen, L. y Fritz, L. M. (1994), “Intercultural organizational ommunication
research in multinational organizations”, en Wiseman, R. L. y Shuter, R. (edits.), Communicating in multicultural organizations, Thousand Oaks, Sage Publications, pp. 12-29.
Trompenaars, F. y Hampden-Turner, C. (1998), Riding the waves of culture. Understanding
diversity in global business, New York, McGraw-Hill.
Vaahterikko-Mejía, P. (2001), Cultural differences in Ibero-Nordic communication. Perceptions about Finnish and Colombian negotiators [en línea], Jyväskylä, University of Jyväskylä, disponible en: http://selene.lib.jyu.fi:8080/vaitos/studies/studcomm/9513914224.pdf
— (2007), “The meaning of intangibles in international business negotiations finnish negotiating with Latin-Americans” [en línea],disponible en: http://www.jyu.fi/erillis/
agoracenter/en/research/soca/projects/ojala
Varona, F. (1995, november), “Similarities and differences on employee/supervisor communication styles between Hispanics and Euroamericans” [paper], The Speech Communication Association Convention, San Antonio, Texas.
Yum, J. O. (1988). The impact of Confucianism on interpersonal relationships and communication patterns in East Asia. Communication Monographs, 55, 374-388.
How to Cite
Varona, F. (2021). Differences in the Communicative Style of Finnish and Mexican Employees when Interacting with their Bosses: a Comparative Study. Signo Y Pensamiento, 26(51), 137–149. Retrieved from https://revistas.javeriana.edu.co/index.php/signoypensamiento/article/view/4600 (Original work published September 15, 2007)
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Reports
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