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Guilherme Luz Tortorella

Diego Castro Fettermann

Lizandra Lupi Vergara

Resumen

El uso de prácticas socio-técnicas se menciona como un indicador de satisfacción de los colaboradores dentro de la organización. La implementación de prácticas del Lean Manufacturing también se considera como un aspecto importante para la mejoría del desempeño en cuanto a calidad y reducción de costos. Este artículo tiene como propósito identificar el efecto moderador de la aplicación de prácticas just-in-time sobre la relación entre las prácticas socio-técnicas y el desempeño de calidad de salud de los colaboradores en empresas con implementación Lean. Se desarrolló una investigación con 144 empresas del sur de Brasil en proceso de implementación Lean. Los resultados indican que las prácticas socio-técnicas presentan relación significativa con el desempeño de la empresa en calidad y salud de los colaboradores, y la implementación de prácticas just-in-time no perjudica el desempeño de estos indicadores en las empresas.

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Keywords

prácticas socio-técnicas, calidad, salud de los colaboradores, just-in-time

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Cómo citar
Tortorella, G., Fettermann, D., & Vergara, L. (2018). Análisis del efecto de las prácticas sociotécnicas en el desempeño en calidad y salud de los colaboradores en empresas con implementación Lean. Cuadernos De Administración, 31(56). https://doi.org/10.11144/Javeriana.cao.31-56.aepsd
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