Palabras clave
satisfacción del usuario
uso/utilidad
PLS
MGA
Cómo citar
Resumen
Las tecnologías de la información han transformado las organizaciones, por lo cual identificar su valor empresarial ha sido una de las principales inquietudes de directivos e investigadores. El objetivo de esta investigación es determinar la influencia de la calidad de los sistemas de información y su impacto en los usuarios en su uso/utilidad en las pequeñas y medianas empresas en la región noreste de México. Se aplicaron 169 cuestionarios y analizados con Mínimos Cuadrados Parciales (PLS por su sigla en inglés) y el Análisis Multi-Grupo (MGA). Los resultados indican que los usuarios están satisfechos con la calidad de los sistemas, pero no les permite un mejor uso y utilidad. Con el MGA se detecta una diferencia significativa en la relación de beneficios percibidos y calidad del sistema.
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