Publicado Oct 9, 2018


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José Melchor Medina-Quintero

Demian Ábrego-Almazán

Fernando Ortiz-Rodríguez



Las tecnologías de la información han transformado las organizaciones, por lo cual identificar su valor empresarial ha sido una de las principales inquietudes de directivos e investigadores. El objetivo de esta investigación es determinar la influencia de la calidad de los sistemas de información y su impacto en los usuarios en su uso/utilidad en las pequeñas y medianas empresas en la región noreste de México. Se aplicaron 169 cuestionarios y analizados con Mínimos Cuadrados Parciales (PLS por su sigla en inglés) y el Análisis Multi-Grupo (MGA). Los resultados indican que los usuarios están satisfechos con la calidad de los sistemas, pero no les permite un mejor uso y utilidad. Con el MGA se detecta una diferencia significativa en la relación de beneficios percibidos y calidad del sistema.


Information systems, user satisfaction, use/usefulness, PLS, MGASistemas de información, satisfacción del usuario, uso/utilidad, PLS, MGAsistemas de informação, satisfação do usuário, uso, utilidade, PLS, MGA

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Cómo citar
Medina-Quintero, J. M., Ábrego-Almazán, D., & Ortiz-Rodríguez, F. (2018). Uso y utilidad de la medición de los sistemas de información: un enfoque de calidad en la región Noreste de México. Cuadernos De Administración, 31(56), 7–30.