Publicado May 27, 2022



PLUMX
Almetrics
 
Dimensions
 

Google Scholar
 
Search GoogleScholar
Descargas


Victor Wilfredo Bohorquez-Lopez

##plugins.themes.bootstrap3.article.details##

Resumen

Este artículo analiza las publicaciones sobre transformación digital y crisis en la base de datos Scopus, identificando la evolución de los términos por año, y proponer una clasificación temática según los temas encontrados. La metodología tiene dos etapas principales: aplicar modelado de temas por año de publicación a resúmenes de artículos seleccionados; y aplicar teoría fundamentada para clasificar los temas generados. Los resultados revelan cinco temas investigados: crisis del conocimiento existente por transformación digital; cambios sociales, económicos y de negocio por transformación digital; nuevas herramientas para nuevos tiempos a nivel organizacional/social; COVID-19 como acelerador de transformación digital; y futuro del trabajo, de organizaciones y de sociedad post COVID-19.

Keywords

Digital transformation, crisis, literature review, topic modeling, grounded theoryTransformación digital, crisis, revisión de literatura, modelado de temas, teoría fundamentadaTransformação digital, crise, revisão da literatura, modelagem de temas, teoria fundamentada

References
Adedoyin, O. B., & Soykan, E. (2020). Covid-19 pandemic and online learning: the challenges and opportunities. Interactive Learning Environments. https://doi.org/10.1080/10494820.2020.1813180
Akpan, I. J., Soopramanien, D., & Kwak, D. H. (2021). Cutting-edge technologies for small business and innovation in the era of COVID-19 global health pandemic. Journal of Small Business & Entrepreneurship, 33(6), 607–617. https://doi.org/10.1080/08276331.2020.1799294
Alva de la Selva, A. R. (2015). Los nuevos rostros de la desigualdad en el siglo xxi: la brecha digital. Revista Mexicana de Ciencias Políticas y Sociales, 223, 265-286. http://dx.doi.org/10.1016/S0185-1918(15)72138-0
Amado, A., Cortez, P., Rita, P., & Moro, S. (2018). Research trends on Big Data in Marketing: A text mining and topic modeling based literature analysis. European Research on Management and Business Economics, 24(1), 1-7. https://doi.org/10.1016/j.iedeen.2017.06.002
António, N., & Rita, P. (2021). COVID 19: The catalyst for digital transformation in the hospitality industry? Tourism & Management Studies, 17(2), 41-46. https://doi.org/10.18089/tms.2021.170204
Atkinson, P. (2010). Boundaries? What Boundaries? The Crisis of Design in a Post-Professional Era. The Design Journal, 13(2), 137–155. https://doi.org/10.2752/175470710X12735884220817
Bai, C., Quayson, M., & Sarkis, J. (2021). COVID-19 pandemic digitization lessons for sustainable development of micro-and small- enterprises. Sustainable Production and Consumption, 27, 1989-2001. https://doi.org/10.1016/j.spc.2021.04.035
Bartsch, S., Weber, E., Büttgen, M., & Huber, A. (2021). Leadership matters in crisis-induced digital transformation: how to lead service employees effectively during the COVID-19 pandemic. Journal of Service Management, 32(1), 71–85. https://doi.org/10.1108/JOSM-05-2020-0160
Bikse, V., Lusena-Ezera, I., Rivza, P., & Rivza, B. (2021). The Development of Digital Transformation and Relevant Competencies for Employees in the Context of the Impact of the COVID-19 Pandemic in Latvia. Sustainability, 13(16), 9233. https://doi.org/10.3390/su13169233
Bohorquez-Lopez, V. W. (2020). Using knowledge management to improve inter-institutional collaboration in crisis events. International Journal of Knowledge Management Studies, 11(3), 211–228. https://doi.org/10.1504/IJKMS.2020.109086
Broadbent, S., & Cara, F. (2018). Seeking Control in a Precarious Environment: Sustainable Practices as an Adaptive Strategy to Living under Uncertainty. Sustainability, 10(5), 1320. https://doi.org/10.3390/su10051320
Capgemini (2011). Digital Transformation: A Roadmap for Billion-Dollar Organizations. https://www.capgemini.com/wp-content/uploads/2017/07/Digital_Transformation__A_Road-Map_for_Billion-Dollar_Organizations.pdf
Casero-Ripollés, A. (2010). Prensa en internet: nuevos modelos de negocio en el escenario de la convergencia. El profesional de la información, 19(6), 595–601. https://doi.org/10.3145/epi.2010.nov.05
Chaves, R., & Monzón, J. L. (2018). La economía social ante los paradigmas económicos emergentes: innovación social, economía colaborativa, economía circular, responsabilidad social empresarial, economía del bien común, empresa social y economía solidaria. CIRIEC-España, Revista de Economía Pública, Social y Cooperativa, 93, 5-50. https://doi.org/10.7203/CIRIEC-E.93.12901
Crivellaro, C., Anderson, R., Lambton-Howard, D., Nappey, T., Olivier, P., Vlachokyriakos, V., et al. (2019). Infrastructuring Public Service Transformation: Creating Collaborative Spaces between Communities and Institutions through HCI Research. ACM Transactions on Computer-Human Interaction, 26(3), 1–29. https://doi.org/10.1145/3310284
Cruz-Cárdenas, J., Zabelina, E., Guadalupe-Lanas, J., Palacio-Fierro, A., & Ramos-Galarza, C. (2021). COVID-19, consumer behavior, technology, and society: A literature review and bibliometric analysis. Technological Forecasting and Social Change, 173, 121179. https://doi.org/10.1016/j.techfore.2021.121179
Damşa, C., Langford, M., Uehara, D., & Scherer, R. (2021). Teachers’ agency and online education in times of crisis. Computers in Human Behavior, 121, 106793. https://doi.org/10.1016/j.chb.2021.106793
Dekimpe, M. G., & Deleersnyder, B. (2018). Business cycle research in marketing: A review and research agenda. Journal of the Academy of Marketing Science, 46(1), 31–58. https://doi.org/10.1007/s11747-017-0542-9
Dwivedi, Y. K., Hughes, D. L., Coombs, C., Constantiou, I., Duan, Y., Edwards, J. S., et al. (2020). Impact of COVID-19 pandemic on information management research and practice: Transforming education, work and life. International Journal of Information Management, 55, 102211. https://doi.org/10.1016/j.ijinfomgt.2020.102211
Elgazzar, Y., El-Shahawy, R., & Senousy, Y. (2022). The Role of Digital Transformation in Enhancing Business Resilience with Pandemic of COVID-19. Lecture Notes in Networks and Systems, 224, 323–333. https://doi.org/10.1007/978-981-16-2275-5_20
Filippetti, A., & Archibugi, D. (2011). Innovation in times of crisis: national systems of innovation, structure, and demand. Research Policy, 40(2), 179–192. https://doi.org/10.1016/j.respol.2010.09.001
Fletcher, G., & Griffiths, M. (2020). Digital transformation during a lockdown. International Journal of Information Management, 55, 102185. https://doi.org/10.1016/j.ijinfomgt.2020.102185
Fouce-Rodríguez, H. (2010). Technologies and media in digital music: From music market crisis to new listening practices. [De la crisis del mercado discográfico a las nuevas prácticas de escucha]. Comunicar, 34, 65–72. https://doi.org/10.3916/C34-2010-02-06
Gabrielli, G., Russo, V., & Ciceri, A. (2019). Understanding organizational aspects for managing crisis situations. Journal of Organizational Change Management, 33(1), 29–49. https://doi.org/10.1108/JOCM-09-2019-0286
Gabryelczyk, R. (2020) Has COVID-19 Accelerated Digital Transformation? Initial Lessons Learned for Public Administrations. Information Systems Management, 37(4), 303–309. https://doi.org/10.1080/10580530.2020.1820633
García-Peñalvo, F. J., & Corell, A. (2020). La CoVId-19: ¿enzima de la transformación digital de la docencia o reflejo de una crisis metodológica y competencial en la educación superior? Campus Virtuales, 9(2), 83–98. http://www.uajournals.com/ojs/index.php/campusvirtuales/article/view/740
Gavrila Gavrila, S., & De Lucas Ancillo, A. (2022). Entrepreneurship, innovation, digitization and digital transformation toward a sustainable growth within the pandemic environment. International Journal of Entrepreneurial Behavior & Research, 28(1), 45-66. https://doi.org/10.1108/IJEBR-05-2021-0395
Guo S., Ding W., & Lanshina, T. (2017). Global Governance and the Role of the G20 in the Emerging Digital Economy. International Organisations Research Journal, 12(4), 169–184. https://doi.org/10.17323/1996-7845-2017-04-169
Jiang, J., Adam, M., & Benlian, A. (2021). Algoactivistic Practices in Ridesharing - A Topic Modeling & Grounded Theory Approach. Proceedings of European Conference on Information Systems (ECIS). https://aisel.aisnet.org/ecis2021_rp/1/
Komulainen, H. (2014). The role of learning in value co-creation in new technological B2B services. Journal of Business & Industrial Marketing, 29(3), 238–252. https://doi.org/10.1108/JBIM-04-2011-0042
Krzysztofek, K. (2012). The permanent change? Reflections on social change in the age of digital technologies. [Zmiana permanentna? Refleksje o zmianie społecznej w epoce technologii cyfrowych]. Studia Socjologiczne, 4(207), 7–39. https://www.studiasocjologiczne.pl/img_upl/studia_socjologiczne_2012_nr4_s.7_39.pdf
Kudyba, S. (2020). COVID-19 and the Acceleration of Digital Transformation and the Future of Work. Information Systems Management, 37(4), 284–287. https://doi.org/10.1080/10580530.2020.1818903
Lee, C.-H., Wang, D., Desouza, K. C., & Evans, R. (2021). Digital Transformation and the New Normal in China: How Can Enterprises Use Digital Technologies to Respond to COVID-19? Sustainability, 13(18), 10195. https://doi.org/10.3390/su131810195
Lichtenthaler, U. (2021). Profiting from innovation in the aftermath of an economic crisis. Journal of Research in Marketing and Entrepreneurship, 23(2), 282–294. https://doi.org/10.1108/JRME-06-2020-0085
Maestro Espínola, L., García Santamaría, J. V., & Pérez Serrano, M. J. (2016). La ‘prensa’ digital generalista, como soporte publicitario y los cambios en su modelo de negocio. Revista Latina de Comunicación Social, 71, 1048–1068. https://doi.org/10.4185/RLCS-2016-1134
Maier, D., Waldherr, A., Miltner, P., Wiedemann, G., Niekler, A., Keinert, A., Pfetsch, B., et al. (2018). Applying LDA Topic Modeling in Communication Research: Toward a Valid and Reliable Methodology. Communication Methods and Measures, 12(2-3), 93–118. https://doi.org/10.1080/19312458.2018.1430754
Maity, S., Sahu, T. N., & Sen, N. (2020). Panoramic view of digital education in COVID-19: A new explored avenue. Review of Education, 9(2), 405–423. https://doi.org/10.1002/rev3.3250
Marcos Recio, J. C., García­Alonso, P., & Parra Valcarce, D. (2014). La actividad informativa en los medios digitales: ¿sobrevivirán los periódicos impresos sin publicidad? Estudios sobre el Mensaje Periodístico, 20(1), 177–194. https://doi.org/10.5209/rev_ESMP.2014.v20.n1.45226
McGann, J. (2005). Culture and technology: the way we live now, what is to be done? Interdisciplinary Science Reviews, 30(2), 179–189. https://doi.org/10.1179/030801805x25918
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
Mongeon, P., & Paul-Hus, A. (2016). The journal coverage of web of science and scopus: A comparative analysis. Scientometrics, 106(1), 213–228. https://doi.org/10.1007/s11192-015-1765-5
Mora, R., & Johnston, W. J. (2020). The Coronavirus crisis in B2B settings: Crisis uniqueness and managerial implications based on social exchange theory. Industrial Marketing Management, 88, 125–135. https://doi.org/10.1016/j.indmarman.2020.05.004
Moro, S., Pires, G., Rita, P., & Cortez, P. (2019). A text mining and topic modelling perspective of ethnic marketing research. Journal of Business Research, 103, 275–285. https://doi.org/10.1016/j.jbusres.2019.01.053
Nandi, S., Sarkis, J., Hervani, A., & Helms, M. (2021). Do blockchain and circular economy practices improve post COVID-19 supply chains? A resource-based and resource dependence perspective. Industrial Management & Data Systems, 121(2), 333–363. https://doi.org/10.1108/IMDS-09-2020-0560
Nissim, G., & Simon, T. (2021). The future of labor unions in the age of automation and at the dawn of AI. Technology in Society, 67, 101732. https://doi.org/10.1016/j.techsoc.2021.101732
Papa, V. (2017). 'To activists: Please post and share your story': Renewing understandings on civic participation and the role of Facebook in the Indignados movement. European Journal of Communication, 32(6), 583–597. https://doi.org/10.1177/0267323117737953
Parise, S., Guinan, P. J., & Kafka, R. (2016). Solving the crisis of immediacy: How digital technology can transform the customer experience. Business Horizons, 59(4), 411–420. https://doi.org/10.1016/j.bushor.2016.03.004
Paunov, C. (2012). The global crisis and firms’ investments in innovation. Research Policy, 41(1), 24–35. https://doi.org/10.1016/j.respol.2011.07.007
Pedersen, M. J., & Favero, N. (2020). Social Distancing during the COVID-19 Pandemic: Who Are the Present and Future Noncompliers? Public Administration Review, 80(5), 805–814. https://doi.org/10.1111/puar.13240
Powell, J. H., Mustafee, N., & Brown, C. S. (2018). The rôle of knowledge in system risk identification and assessment: The 2014 Ebola outbreak. Journal of the Operational Research Society, 69(8), 1286–1308. https://doi.org/10.1080/01605682.2017.1392404
Quinn, L., Dibb, S., Simkin, L., Canhoto, A., & Analogbei, M. (2016). Troubled waters: the transformation of marketing in a digital world. European Journal of Marketing, 50(12), 2103–2133. https://doi.org/10.1108/ejm-08-2015-0537
Robinson, W. I. (2018). The next economic crisis: digital capitalism and global police state. Race & Class, 60(1), 77–92. https://doi.org/10.1177/0306396818769016
Rossetti, M., Stella, F., Cao, L., & Zanker, M. (2015). Analysing User Reviews in Tourism with Topic Models. Information and Communication Technologies in Tourism 2015, Proceedings of the International Conference, February 3-6, Lugano, Switzerland.
Sassen, S., & Kourtit, K. (2021). A Post-Corona Perspective for Smart Cities: “Should I Stay or Should I Go?” Sustainability, 13(17), 9988. https://doi.org/10.3390/su13179988
Schapals, A., Maares, P., & Hanusch, F. (2019). Working on the Margins: Comparative Perspectives on the Roles and Motivations of Peripheral Actors in Journalism. Media and Communication, 7(4), 19–30. https://doi.org/10.17645/mac.v7i4.2374
Schlesinger, P., & Doyle, G. (2014). From organizational crisis to multi-platform salvation? Creative destruction and the recomposition of news media. Journalism: Theory, Practice & Criticism, 16(3), 305–323. https://doi.org/10.1177/1464884914530223
Sorrentino, M., & De Marco, M. (2013). Implementing e-government in hard times: When the past is wildly at variance with the future. Information Polity, 18(4), 331–342. https://doi.org/10.3233/ip-130319
Soto-Acosta, P. (2020). COVID-19 Pandemic: Shifting Digital Transformation to a High-Speed Gear. Information Systems Management, 37(4), 260–266. https://doi.org/10.1080/10580530.2020.1814461
Splichal, S., & Dahlgren, P. (2016). Journalism between de-professionalisation and democratisation. European Journal of Communication, 31(1), 5–18. https://doi.org/10.1177/0267323115614196
Sun, L., & Yin, Y. (2017). Discovering themes and trends in transportation research using topic modelling. Transportation Research Part C: Emerging Technologies, 77, 49–66. https://doi.org/10.1016/j.trc.2017.01.013
Tuzovic, S., & Kabadayi, S. (2021). The influence of social distancing on employee well-being: a conceptual framework and research agenda. Journal of Service Management, 32(2), 145–160. https://doi.org/10.1108/JOSM-05-2020-0140
Twilio (2020). Twilio—COVID-19 Digital Engagement Report. https://www.twilio.com/covid-19-digital-engagement-report
Upreti, B., Asatiani, A., & Malo, P. (2016). To reach the clouds: Application of topic models to the meta-review on cloud computing literature. Proceedings of the 49th Hawaii International Conference on System Sciences (HICSS), January 5-8, Koloa, HI, USA.
Verhoef, P., Broekhuizen, T., Bart, Y., Bhattacharya, A., Qi Dong, J., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889–901. https://doi.org/10.1016/j.jbusres.2019.09.022
Vial, G. (2019). Understanding digital transformation: a review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118–144. https://doi.org/10.1016/j.jsis.2019.01.003
White, M. (2012). Digital workplaces. Business Information Review, 29(4), 205–214. https://doi.org/10.1177/0266382112470412
Cómo citar
Bohorquez-Lopez, V. W. (2022). Transformación digital en situaciones de crisis. Revisión de literatura usando modelado de temas y teoría fundamentada. Cuadernos De Administración, 35. https://doi.org/10.11144/Javeriana.cao35.tdscrl
Sección
Convocatoria Especial Transformación Digital en Tiempos de Crisis