Palabras clave
sector público
salud
gestión de proyectos
bienestar
clima laboral
Cómo citar
Resumen
Este artículo examina la cultura organizacional de una entidad pública prestadora de servicios de salud en Colombia y su influencia en la gestión de proyectos, adoptando un diseño de estudio de caso. Se exploraron las percepciones de servidores públicos y contratistas a través de grupos focales, obteniendo respuestas consensuadas a nivel grupal sobre las dimensiones de poder, normas, resultados y personas. Los resultados revelan una cultura dominante orientada a las normas y los resultados, que coexiste con desafíos en la gestión de recursos, la equidad, la comunicación y el bienestar del personal, especialmente en contratistas. Se analizan las implicaciones de la cultura organizacional para la innovación, el desarrollo del personal y la sostenibilidad institucional, ofreciendo recomendaciones para fortalecer la cultura y mejorar la gestión de proyectos en salud pública. El estudio contribuye a la comprensión de la complejidad de la cultura organizacional en entidades públicas, resaltando la necesidad de enfoques integrales para la gestión del capital humano que consideren las dinámicas interrelacionadas entre las distintas dimensiones culturales y el contexto específico de la entidad.
Akanji, B., Mordi, C., Ituma, A., Ekwueme, A., Adisa, T. A., & Ajonbadi, H. (2020). The influence of organisational culture on leadership style in higher education institutions. Personnel Review, 49(3), 709-732. https://doi.org/10.1108/PR-08-2018-0280
Al-Ali, A. A., Singh, S. K., Al-Nahyan, M., & Sohal, A. S. (2017). Change management through leadership: the mediating role of organizational culture. International Journal of Organizational Analysis, 25(4), 723-739. https://doi.org/10.1108/IJOA-01-2017-1117
Ali, M., Li, Z., Durrani, D. K., Shah, A. M., & Khuram, W. (2021). Goal clarity as a link between humble leadership and project success: the interactive effects of organizational culture. Baltic Journal of Management, 16(3), 407-423. https://doi.org/10.1108/BJM-09-2020-0341
AlShehhi, N., AlZaabi, F., Alnahhal, M., Sakhrieh, A., & Tabash, M. I. (2021). The effect of organizational culture on the performance of UAE organizations. Cogent Business & Management, 8(1), 1980934. https://doi.org/10.1080/23311975.2021.1980934
Ashok, M., Al Badi Al Dhaheri, M. S. M., Madan, R., & Dzandu, M. D. (2021). How to counter organisational inertia to enable knowledge management practices adoption in public sector organisations. Journal of Knowledge Management, 25(9), 2245–2273. https://doi.org/10.1108/JKM-09-2020-0700
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
Bukoye, O. T., & Abdulrahman, A. H. (2023). Organizational culture typologies and strategy implementation: Lessons from Nigerian local government. Policy Studies, 44(3), 316-335. https://doi.org/10.1080/01442872.2022.2051467
Cadden, T., Millar, K., Treacy, R., & Humphreys, P. (2020). The mediating influence of organisational cultural practices in successful lean management implementation. International Journal of Production Economics, 229, 107744.
Cameron, K. S., & Quinn, R. E. (2006). Diagnosing and changing organizational culture: Based on the competing values framework. Jossey-Bass.
Christensen, T., & Lægreid, P. (2007). The whole of government approach to public sector reform. Public Administration Review, 67(6), 1059-1066. https://www.jstor.org/stable/4624667
Crawford, L. H., & Helm, J. (2009). Government and governance: The value of project management in the public sector. Project Management Journal, 40(1), 73-87. https://doi.org/10.1002/pmj.20107
Fiori, M., Bollmann, G., & Rossier, J. (2015). Exploring the path through which career adaptability increases job satisfaction and lowers job stress: The role of affect. Journal of Vocational Behavior, 91, 113-121. https://doi.org/10.1016/j.jvb.2015.08.010
Gasik, S. (2016). Are public projects different than projects in other sectors? Preliminary results of empirical research. Procedia Computer Science, 100, 399-406. https://doi.org/10.1016/j.procs.2016.09.175
Handy, C. (1993). Understanding Organizations, 4th ed. Oxford University Press.
Harrison, R. (1972). Understanding your organization’s character. Harvard Business Review.
Hartnell, C. A., Ou, A. Y., & Kinicki, A. (2011). Organizational culture and organizational effectiveness: a meta-analytic investigation of the competing values framework's theoretical suppositions. Journal of Applied Psychology, 96(4), 677. https://doi.org/10.1037/a0021987
Hasan, S., Ferguson, J. P., & Koning, R. (2015). The lives and deaths of jobs: Technical interdependence and survival in a job structure. Organization Science, 26(6), 1665-1681. https://doi.org/10.1287/orsc.2015.1014
Hofstede, G. (1984). Culture's consequences: International differences in work-related values (Vol. 5). Sage Publishing.
Hofstede, G. (2011). Dimensionalizing cultures: The Hofstede model in context. Online Readings in Psychology and Culture, 2(1), 8.
Isensee, C., Teuteberg, F., Griese, K.-M., & Topi, C. (2020). The relationship between organizational culture, sustainability, and digitalization in SMEs: A systematic review. Journal of Cleaner Production, 275, 122944. https://doi.org/10.1016/j.jclepro.2020.122944
Istrate, L., & Marian, L. (2012). Research on the use of project management in organizational culture change in public administration institutions. Procedia Economics and Finance, 3, 617-622. https://doi.org/10.1016/S2212-5671(12)00204-3
Kafetzopoulos, D., Gotzamani, K., & Skalkos, D. (2019). The relationship between EFQM enablers and business performance: The mediating role of innovation. Journal of Manufacturing Technology Management. https://doi.org/10.1108/JMTM-06-2018-0166
Khan, F., Arshad, M., Raoof, R., & Farooq, O. (2022). Servant leadership and employees’ performance: organization and information structure perspective. The Service Industries Journal, 44(11-12), 832-850. https://doi.org/10.1080/02642069.2022.2086976
Lim, D. H., Lim, D., Jeong, S. H., Yoo, S., & Yoo, M. H. (2018). Older workers’ education and earnings among OECD countries. European Journal of Training and Development, 42(3/4), 170–190. https://doi.org/10.1108/EJTD-08-2017-0069
Moffett, S., & Walker, T. (2014). Knowledge management in the public sector: UK case study perspectives. In Advances in Knowledge Management: Celebrating Twenty Years of Research and Practice (pp. 67-104). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-319-09501-1_4
Morgan, G. (1997). Images of organization (2nd ed.). Sage Publications
Nauman, S., Bhatti, S. H., Imam, H., & Khan, M. S. (2022). How servant leadership drives project team performance through collaborative culture and knowledge sharing. Project Management Journal, 53(1), 17-32. https://doi.org/10.1177/87569728211037777
Nazir, S., Shafi, A., Atif, M. M., Qun, W., & Abdullah, S. M. (2019). How organization justice and perceived organizational support facilitate employees’ innovative behavior at work. Employee Relations: The International Journal, 41(6), 1288–1311. https://doi.org/10.1108/ER-01-2017-0007
Nguyen, V. T., Siengthai, S., Swierczek, F., & Bamel, U. K. (2019). The effects of organizational culture and commitment on employee innovation: evidence from Vietnam’s IT industry. Journal of Asia Business Studies, 13(4), 719-742. https://doi.org/10.1108/JABS-09-2018-0253
Richards, S. G., & Duxbury, L. (2015). Work-group knowledge acquisition in knowledge intensive public-sector organizations: An exploratory study. Journal of Public Administration Research and Theory, 25(4), 1247–1277. https://doi.org/10.1093/jopart/muu034
Rohim, A., & Budhiasa, I. G. S. (2019). Organizational culture as moderator in the relationship between organizational reward on knowledge sharing and employee performance. Journal of Management Development, 38(7), 538–560. https://doi.org/10.1108/JMD-07-2018-0190
Schein, E. H. (2010). Organizational culture and leadership (Vol. 2). John Wiley & Sons.
Tembo, C. K., Muleya, F., & Phiri, E. (2022). Demystifying performance difference between local and foreign contractors through organisational culture. Built Environment Project and Asset Management, 12(2), 325–344. https://doi.org/10.1108/BEPAM-02-2021-0029
Triguero-Sánchez, R., Peña-Vinces, J., & Ferreira, J. J. M. (2022). The effect of collectivism-based organisational culture on employee commitment in public organisations. Socio-Economic Planning Sciences, 83, 101335. https://doi.org/10.1016/j.seps.2022.101335
Uhunoma, O., Lim, D. H., & Kim, W. (2021). The mediating role of informal learning on work engagement: older workers in the US public sector. European Journal of Training and Development, 45(2/3), 200-217. https://doi.org/10.1108/EJTD-04-2020-0062
Van der Wal, Z., De Graaf, G., & Lasthuizen, K. (2008). What’s valued most? Similarities and differences between the organizational values of the public and private sector. Public Administration, 86(2), 465-482. https://doi.org/10.1111/j.1467-9299.2008.00719.x
Wang, Y., Liu, J., Zuo, J., & Rameezdeen, R. (2020). Ways to improve the project management efficiency in a centralized public procurement system: A structural equation modeling approach. Engineering, Construction and Architectural Management, 27(1), 168–185. https://doi.org/10.1108/ECAM-12-2018-0560
Weissing, F., & Ostrom, E. (1991). Crime and punishment: Further reflections on the counterintuitive results of mixed equilibria games. Journal of Theoretical Politics, 3(3), 343–350. https://doi.org/10.1177/0951692891003003006
Wiewiora, A., Murphy, G., Trigunarsyah, B., & Brown, K. (2014). Interactions between organizational culture, trustworthiness, and mechanisms for inter-project knowledge sharing. Project Management Journal, 45(2), 48-65. https://doi.org/10.1002/pmj.21407
Yukl, G., & Gardner W. (2019). Leadership in Organizations, Global Edition, 9th ed. Pearson Education India.
Zapata-Cantu, L. (2020). Boosting innovation in emerging markets: the moderating role of human capital. International Journal of Emerging Markets, 16(3), 604-624. https://doi.org/10.1108/IJOEM-01-2019-0015
Zada, M., Khan, J., Saeed, I., & Zada, S. (2024). How servant leadership influences the effectiveness of project management: Antecedents and consequences. Journal of Organizational Effectiveness: People and Performance, 11(2), 307-324. https://doi.org/10.1108/JOEPP-08-2022-0233
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
Derechos de autor 2025 Angélica María Alzate Ibanez, Karina Marcela Corena González, Nancy Constanza Mahecha Lagos, Luisa Fernanda Gómez Girón, Yuber Liliana Rodríguez Rojas