Palavras-chave
emociones;
, interacciones;
normas;
metro
Como Citar
Resumo
O metrô é um transporte público no qual é preciso regular o controle e a liberdade dos passageiros para criar um ambiente pacífico e harmonioso. A transgressão social impõe um ambiente de desconforto e tensão entre os passageiros. O objetivo deste estudo é descrever os regulamentos conhecidos pelos passageiros do metrô de Buenos Aires, pesquisar a percepção da (não) observância deles, analisar como a interação entre os passageiros do metrô é percebida e como ela se relaciona com a ( não-) observância das regras de convivência e segurança. Os resultados mostraram que os participantes perceberam um alto grau de não conformidade com as regulamentações. O incumprimento geral explica a existência de regras informais que orientam a conduta dos passageiros em contradição com as orientações das regras formais. Esse duplo padrão causa problemas de convivência e segurança no metrô. A violação das regras afeta negativamente as interações entre os passageiros, gerando um clima social de desconforto e tensão
Beramendi, M. (2014). Percepción del sistema normativo, transgresión y sus correlatos psicosociales en Argentina [Unpublished doctoral thesis]. Facultad de Psicología, Universidad de Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina.
Beramendi, M., & Romero Gianotti, M. de los Á. V. (2019). Un análisis exploratorio sobre las experiencias de viajar en el subterráneo de Buenos Aires. Psicodebate, 19(2), 69-84. https://www.doi.org/10.18682/pd.v19i2.960
Böhmer, M. (2010). Una Orestíada para la Argentina. Entre la fraternidad y el estado de derecho. En M. Böhmer, R. Moguillansky & R. Rimoldi (Eds.), Por qué el mal (pp. 103-146). Editorial Teseo.
Brauer, M., & Chaurand, N. (2010). Descriptive norms, prescriptive norms, and social control: An intercultural comparison of people´s reactions to uncivil behaviors. European Journal of Social Psychology, 40, 490-499. https://doi.org/10.1002/ejsp.640
Burger, J., Sanchez, J., Imberi, J., & Grande, L. (2009). The norm of reciprocity as an internalized social norm: Returning favors even when no one finds out. Social Influence, 4(1), 11-17. https://www.doi.org/10.1080/15534510802131004
Chaurand, N., & Brauer, M. (2008). What determines social control? People’s reactions to counternormative behaviors in urban environments. Journal of Applied Social Psychology, 38, 1689-1715. https://www.doi.org/10.1111/j.1559-1816.2008.00365.x
Chekroun, P., & Brauer, M. (2002). The bystander effect and social control behaviour: the effect of the presence of others on people’s reactions to norm violations. European Journal of Social Psychology, 32, 853-867. https://www.doi.org/10.1002/ejsp.126
Cialdini, R. B., Reno, R. R., & Kallegren, C. A. (1990). A focus theory of normative conduct: Recycling the concept of norms to reduce littering in public places. Journal of Personality and Social Psychology, 58, 1015-1026. https://www.doi.org/10.1037/0022-3514.58.6.1015
Cialdini, R. B. (2007). Descriptive social norms as underappreciated sources of social control. Psychometrika, 72(2), 263-268. https://www.doi.org/10.1007/s11336-006-1560-6
Cook, K. (2005). Networks, Norms, and Trust: The Social Psychology of Social Capital. Social Psychology Quarterly, 68(1), 4-14. https://www.doi.org/10.1177/019027250506800102
Domínguez Sánchez-Pinilla, M., & Davila Legerén, A. (2008). La práctica conversacional del grupo de discusión: jóvenes, ciudadanía y nuevos derechos. En A. Gordo y A. Serrano (Eds.), Estrategias y prácticas cualitativas de investigación social (pp. 97-125). Pearson Educación.
Evans, G. W., & Wener, R. E. (2007). Crowding and personal space invasion on the train: Please don’t make me sit in the middle. Journal of Environmental Psychology, 27(1), 90-94. https://www.doi.org/10.1016/j.jenvp.2006.10.002
Friman, M. (2010). Affective dimensions of the waiting experience. Transportation Research Part F: Traffic Psychology and Behaviour, 13(3), 197-205. https://www.doi.org/10.1016/j.trf.2010.04.006
Helmke, G., & Levitsky, S. (2004). Informal Institutions and Comparative Politics: A Research Agenda. Perspectives on Politics, 2(4), 725-740. https://www.doi.org/10.1017/s1537592704040472
Heritage, J. (2004). Conversation analysis and institutional talk: Analyzing data. En D. Silverman (Ed.), Qualitative research: Theory, method, and practice (pp. 222-245). Sage.
Jain, S., Aggarwal, P., Kumar, P., Singhal, S., & Sharma, P. (2014). Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi. Transportation Research Part F: Traffic Psychology and Behaviour, 24, 60-70. https://www.doi.org/10.1016/j.trf.2014.03.007
Kenyon, S., & Lyons, G. (2003). The value of integrated multimodal traveller information and its potential contribution to modal change. Transportation Research Part F: Traffic Psychology and Behaviour, 6(1), 1-21. https://www.doi.org/10.1016/s1369-8478(02)00035-9
Maister, D. (1985). The psychology of waiting lines. http://davidmaister.com/articles/the-psychology-of-waiting-lines/
Mohd Mahudin, N. D., Cox, T., & Griffiths, A. (2012). Measuring rail passenger crowding: Scale development and psychometric properties. Transportation Research Part F: Traffic Psychology and Behaviour, 15(1), 38-51. https://www.doi.org/10.1016/j.trf.2011.11.006
Morris, E. A., & Guerra, E. (2015). Are we there yet? Trip duration and mood during travel. Transportation Research Part F: Traffic Psychology and Behaviour, 33, 38-47. https://www.doi.org/10.1016/j.trf.2015.06.00.3
Muñoz Justicia, J. (2005). Análisis cualitativo de datos textuales con ATLAS TI. 5. Universidad Autónoma de Barcelona.
Nelissen, R. M. A., & Mulder, L. B. (2013). What makes a sanction “stick”? The effects of financial and social sanctions on norm compliance. Social Influence, 8(1), 70-80. https://www.doi.org/10.1080/15534510.2012.729493
Nésis, J. (2005, septiembre). El comportamiento en el tránsito a propósito de la relación entre los argentinos y la ley. XIV Congreso Argentino de Vialidad y Tránsito, Buenos Aires, Argentina.
Oceja, L. V., Fernández-Dols, J. M., González, A., Jiménez, I., & Berenguer, J. (2001). ¿Por qué cumplimos las normas? Un análisis psicosocial del concepto de legitimidad. Revista de Psicología Social, 16(1), 21-41. https://www.doi.org/10.1174/021347401317351189
Onwuegbuzie, A. J., Dickinson, W. B., Leech, N. L., & Zoran, A. G. (2011). Un marco cualitativo para la recolección y análisis de datos en la investigación basada en grupos focales. Paradigmas, 3, 127-157. https://dialnet.unirioja.es/servlet/articulo?codigo=3798215
Sposato, R. G., Röderer, K., & Cervinka, R. (2012). The influence of control and related variables on commuting stress. Transportation Research Part F: Traffic Psychology and Behaviour, 15(5), 581-587. https://www.doi.org/10.1016/j.trf.2012.05.003
Strauss, A., & Corbin, J. (2002). Bases de la investigación cualitativa. Técnicas y procedimientos para desarrollar la teoría fundamentada. Editorial Universidad de Antioquia.
Trinkner, R., & Tyler, T. R. (2016). Legal Socialization: Coercion versus Consent in an Era of Mistrust. Annual Review of Law and Social Science, 12(1), 417-439. https://www.doi.org/10.1146/annurev-lawsocsci-110615-085141
Welch, M., Rivera, R., Conway, B., Yonkoski, J., Lupton, P., & Giancola R. (2005). Determinants and Consequences of Social Trust. Sociological Inquiry, 75(4), 453-473. https://www.doi.org/10.1111/j.1475-682X.2005.00132.x
Zaporozhets, O. (2014). Becoming a Subway User: Managing Affects and Experiences. SSRN Electronic Journal, WP BRP 52/HUM/2014. https://www.doi.org/10.2139/ssrn.2433951
Zhao, T., & Siu, K. W. M. (2014). Freedom and control: a state of balance in public space. Facilities, 32(11-12), 606-623. https://www.doi.org 10.1108/f-08-2012-0064
Este trabalho está licenciado sob uma licença Creative Commons Attribution 4.0 International License.