Objective: To analyze the factors influencing the demand for cervical cytology results in first-level IPS in Villavicencio. Methods: The design was cross sectional descriptive, retro-prospective with quality-quantitative approach, with a population of 1162 unclaimed results during 2008.A random sample of 322 users and their corresponding results was obtained. Instruments retook the variables from the cytology form and a phone survey with variables that could be influencing the patients` not claiming the results. Results: It was found that most of the population had adverse social, economic and educational conditions and IPS did not meet the delivery of results on the due date. Conclusions: There are administrative determinants to solve and intervene during the consultation by emphasizing the importance of the results for regular monitoring and, if necessary, early treatment.