Publicado nov 14, 2017


Google Scholar
Search GoogleScholar

Julio César Acosta Prado

Rodrigo Arturo Zarate Torres



Mediante un estudio exploratorio aplicado a 614 gerentes de Guatemala, Chile y Colombia, se establece la caracterización de la inteligencia emocional (IE) de gerentes latinoamericanos, capacidad de percibir, valorar y expresar emociones, propias y ajenas, reflejada en el concepto de IE y su impacto en los logros personales y profesionales de los gerentes latinoamericanos. Los resultados muestran que los encuestados tienen una gran capacidad para evaluar y reconocer sus propias emociones, baja capacidad para evaluar y comprender las emociones de los miembros de su equipo de trabajo, alta capacidad de autocontrol de sus emociones en estados de ánimo extremos y alta capacidad para dirigir sus emociones hacia el logro de sus competencias.


characterization, emotional intelligence, Latin American managers, exploratory studycaracterización, inteligencia emocional, gerentes latinoamericanos, estudio exploratorio

Acosta-Prado, J. C., Zarate, R. A., & Pautt, G. M. (2015). Characterization of emotional intelligence in Colombian managers. Universitas Psychologica, 14(3), 815-832.

Anand, R., & UdayaSuriyan, G. (2010) Emotional intelligence and its relationship with leadership practices. International Journal of Business and Management, 5(2), 65-76.

Argyris, C. (1985). Strategy, change and defensive routines. Boston: Pitman.

Ashforth, B., & Humphrey, R. (1995). Emotion in the workplace: A reappraisal. Human Relations, 48(2), 97-125.

Ashkanasy, N. M., & Rush, S. (2004). Emotional rescue: A conversation with Neal M. Ashkanasy. Leadership in Action, 24(4), 15-18.

Aslan, S., & Erkus, A. (2008). Measurement of emotional intelligence: Validity and reliability studies of two scales. World Applied Science Journal, 4(3), 430-438.

Butler, C., & Chinowsky, P. (2006). Emotional intelligence and leadership behavior in construction executives. Journal of Management in Engineering, 119-125.

Cartwright, S., & Pappas, C. (2008). Emotional intelligence, its measurement and implications for the workplace. International Journal of Management Reviews, 10(2), 149-171.

Cavelzani, A. S., Lee, I. A., Locatelli, V., Monti, G., & Villamira, M. A. (2003). Emotional intelligence and tourist services: The tour operator as a mediator between tourists and residents. International Journal of Hospitality and Tourism Administration, 4(4), 1-24.

Cooper, R., & Sawaf, A. (1997). Executive EQ: Emotional intelligence in leadership and organizations. New York: Grossett, Putnam.

Cronbach, L. J. (1951, September). Coefficient alpha and the internal structure of test. Psychometrika, 16, 297-334.

Davies, M., Stankov, L., & Roberts, R. D. (1998) Emotional intelligence: In search of an elusive construct. Journal of Personality and Social Psychology, 75, 989-1015.

Fisher, C. D., & Ashkanasy, N. M. (2000). The emerging role of emotions in work life: An introduction. Journal of Organizational Behavior, 21(2), 123-129.

Fullan, M. (2001). Leading in a culture of change. San Francisco: Jossey-Bass.

Gardner, L., & Stough, C. (2002). Examining the relationship between leadership and emotional intelligence in senior level managers. Leadership & Organization Development Journal, 23(2), 68-78.

Goleman, D. (1996). Emotional intelligence: Why it can matter more than IQ. Bloomsbury: Paperbacks.

Goleman, D., & Boyatzis, R. (2008, September). Social intelligence and the biology of leadership. Harvard Business Review, 74-81.

Goonan, K., & Stoltz, P. (2004). Leadership and management principles for outcomes- oriented organizations. Medical Care, 42(4), 31-38.

Hair, J. F., Black, W. C., Babin, B., & Anderson, R. E. (2010). Multivariate Data Analysis. New Jersey: Pearson Prentice Hall.

Hogan, R., & Kaiser, R. (2005). What we know about leadership. Review of General Psychology, 9(2), 169-180.

Johnson, D. E. (1998). Applied multivariance methods for data analysts. Nueva York: Brooks Cole Publishing Company.

Jordan, P. J., Ashkanasy, N. M., Härtel, C. E. J., & Hooper, G. S. (2002). Workgroup emotional intelligence: Scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12, 195-214.

Law, K. S., Wong, C. S., & Song, L. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of Applied Psychology, 89(3), 483-496.

Leslie, J. B., & Van Velsor, E. (1996). A look at derailment today: North America and Europe Greensboro. Greensboro, NC: Center for Creative Leadership.

Livingstone, H., Najjiwon-Foster, M., & Smithers, S. (2002). Emotional Intelligence & Military Leadership. Unpublished manuscript, Toronto.

Mayer, J., & Salovey, P. (1993). The intelligence of emotional intelligence. Intelligence, 17, 433-442.

Mayer, J., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey, & D. J. Sluyter (Eds.), Emotional development and emotional intelligence (pp. 3-31). New York: Basic Books.

Mayer, J. Salovey, P., & Caruso, D. (2000). Models of emotional intelligence. In R. J. Stemberg (Ed.), Handbook of intelligence (pp. 396-420). Cambridge: Cambridge University Press.

Rizzolatti, G., & Craighero, L. (2004). The mirror-neuron system. Annual Review of Neuroscience, 27, 169-192.

Salovey, P., & Mayer, J. (1990). Emotional intelligence. New York: Baywood Publishing Co.

Sanchez-Burks, J., & Huy, Q. (2009). Emotional aperture: The accurate recognition of collective emotions. Organization Science, 20(1), 22-34.

Schultea, M. J., Ree, M. J., & Carrettab, T. R. (2004). Emotional intelligence: Not much more than g. Personality and Individual Differences, 37(5), 1059-1068.

Schwartz, N. (1990), Feelings as information: Informational and motivational functions of affective states. In E. T. Higgins, & R. M. Sorrentino (Eds.), Handbook of motivation and cognition: Foundations of social behavior. New York: Guilford Press.

Smollan, R., & Parry, K. (2011). Follower perceptions of the emotional intelligence of change leaders: a qualitative study. Leadership, 7(4), 435-462.

Thiétart, R.A., Girod-Séville, M., Perret, V., Allard-Poesi, F., Charreire, S., Durieux, S., … Baumard, P. (2003). Doing management research. A comprehensive guide. London: Sage.

Uriel, E., & Aldás, J. (2005). Análisis multivariante aplicado. Madrid: Thomson.

Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 13, 243-274.

Wong, C., Wong, P., & Law, K. (2007). Evidence of the practical utility of Wong´s Emotional Intelligence Scale in Hong Kong and mainland Chinese. Asia Pacific Journal of Management, 24(1), 43-60.
Cómo citar
Acosta Prado, J. C., & Zarate Torres, R. A. (2017). Inteligencia Emocional in Gerentes Latinoamericanos: Un estudio exploratorio. Universitas Psychologica, 16(3), 1–11.

Artículos más leídos del mismo autor/a