Publicado Nov 26, 2015



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Hugo Santiago Aguirre Mayorga

Nicolas Rincón García

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Resumen

La minería de procesos es una disciplina que tiene como objetivo descubrir,
monitorear y mejorar procesos de negocio a través del análisis del
registro de los eventos del proceso que se encuentran almacenados en
los sistemas de información. En este artículo se presenta el desarrollo de
la minería de procesos y se analizan tres casos de estudio de aplicación
de esta disciplina para determinar los factores críticos que se deben
considerar para su correcto uso. A partir de lo anterior se discute sobre
los desafíos futuros que puede presentar la minería de procesos en su
aplicación en las organizaciones y las investigaciones que se requieren
para el avance de esta disciplina, que ha sido catalogada como la más
promisoria en Business Process Management.

Keywords

critical success factors, process analysis., process miningminería de procesos, factores críticos, análisis de procesos.mineração de processos, fatores críticos, análise de processos.

References
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Cómo citar
Aguirre Mayorga, H. S., & Rincón García, N. (2015). Minería de procesos: desarrollo, aplicaciones y factores críticos. Cuadernos De Administración, 28(50), 137–157. https://doi.org/10.11144/Javeriana.cao28-50.mpda
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