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Hugo Santiago Aguirre Mayorga

Nicolas Rincón García

Resumen

La minería de procesos es una disciplina que tiene como objetivo descubrir,monitorear y mejorar procesos de negocio a través del análisis delregistro de los eventos del proceso que se encuentran almacenados enlos sistemas de información. En este artículo se presenta el desarrollo dela minería de procesos y se analizan tres casos de estudio de aplicaciónde esta disciplina para determinar los factores críticos que se debenconsiderar para su correcto uso. A partir de lo anterior se discute sobrelos desafíos futuros que puede presentar la minería de procesos en suaplicación en las organizaciones y las investigaciones que se requierenpara el avance de esta disciplina, que ha sido catalogada como la máspromisoria en Business Process Management.

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Keywords

minería de procesos, factores críticos, análisis de procesos.

References
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Cómo citar
Aguirre Mayorga, H., & Rincón García, N. (2015). Minería de procesos: desarrollo, aplicaciones y factores críticos. Cuadernos De Administración, 28(50), 137-157. https://doi.org/10.11144/Javeriana.cao28-50.mpda
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Artículos