Publicado May 27, 2022



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Hugo Santiago Aguirre Mayorga

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Resumen

Los procesos de negocio son la columna vertebral de cualquier organización y su innovación es uno de factores críticos para lograr los objetivos de la transformación digital. Existen diferentes enfoques metodológicos para la mejora de procesos como son la reingeniería, lean, seis sigma, los cuales inicialmente no fueron desarrollados para soportar la transformación digital de los procesos. En este artículo se propone una aproximación metodológica para la innovación y transformación digital de los procesos que consta de cuatro fases: alineación estratégica, diagnóstico y análisis del estado actual, innovación del proceso y transformación digital del proceso. En cada fase se proponen actividades y herramientas que tienen como base los enfoques BPM (Business Process Management) y design thinking, combinadas con otras desarrolladas por el autor. Esta metodología se aplica en un caso de estudio para la innovación de un proceso de una compañía del sector eléctrico en Colombia.

Keywords

Transformación digital, innovación de procesos, BPM, pensamiento de diseñoDigital transformation, process innovation, BPM, design thinkingTransformação digital, inovação de processos, BPM, design thinking

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Cómo citar
Aguirre Mayorga, H. S. (2022). Aproximación metodológica para la innovación y transformación digital de los procesos de negocio. Un caso de estudio. Cuadernos De Administración, 35. https://doi.org/10.11144/Javeriana.cao35.amitd
Sección
Convocatoria Especial Transformación Digital en Tiempos de Crisis

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