Publicado jul 5, 2018


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Santiago Guisao

Luis Rincón

José Arias-Pérez



El objetivo de este artículo es analizar el efecto mediador de la Capacidad de Absorción (CAB) en la relación entre las Capacidades de Tecnologías de Información (CTI) y el Desempeño Organizacional, particularmente
el desempeño financiero (DF) y el desempeño no financiero (DnF). El modelo de hipótesis se contrastó en una muestra de empresas manufactureras y de servicios, para ello, se utilizaron ecuaciones estructurales
por el método de mínimos cuadrados parciales. Se encontró que existe una mediación total de CAB en la relación entre CTI y DF, y parcial entre CTI y DnF. En conclusión, para que las CTI logren incidir sobre los
resultados empresariales, es necesaria su articulación con habilidades organizacionales blandas como la CAB.


Information technologies, emerging economy, knowledge management, business strategyTecnologías de información, economía emergente, gestión de conocimiento, estrategia de negociosttecnologias da informação, economia emergente, gestão de conhecimento, estratégia de negócios

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Cómo citar
Guisao, S., Rincón, L., & Arias-Pérez, J. (2018). Capacidad de tecnologías de información y desempeño organizacional: efecto mediador de la capacidad de absorción. Cuadernos De Administración, 30(55), 37–65.