Palabras clave
compromiso intelectual
administración pública
personal técnico de gestión
administración y servicios
demandas obstaculizadoras
demandas desafiantes
Cómo citar
Resumen
Las universidades son instituciones de educación superior donde se discute y difunde el conocimiento, y desempeñan un papel clave en el futuro de la sociedad. Sin embargo, sus empleados enfrentan altos niveles de ambigüedad de rol, especialmente después del COVID-19. Los estudios sugieren que esta ambigüedad reduce el compromiso intelectual, aunque la relación entre estas variables podría no ser lineal, sino curvilínea. Este estudio examina cómo la ambigüedad de rol percibida afecta el compromiso intelectual en 122 empleados técnicos de una universidad pública. Los resultados confirman la existencia de una influencia curvilínea en forma de U asimétrica. Una mayor ambigüedad reduce inicialmente el compromiso intelectual, pero a niveles medios se convierte en un desafío que lo impulsa. Estos resultados destacan la naturaleza dual de la ambigüedad en la administración pública, mostrando que puede evolucionar de un factor estresante negativo a un elemento motivacional que fomenta el compromiso intelectual.
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Derechos de autor 2025 Francisco Gabriel Martín-Martín, Pedro Antonio Díaz-Fúnez, Miguel Ángel Mañas-Rodríguez