Abstract
This paper proposes to analyze the individual and collective mediations as alternative dispute resolution schemes developed by SERNAC. In order to reach this objective, this work examines and comments the consumer protection law, before and after of its last modification, with a contrast’ technique. The study of the normative and its changes leads us to the general conclusion about the individual and collective mediation are, strictly speaking, negotiations. These negotiations represent a legislative effort directed to introduce rules for these types of ADR.
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