Publicado mar 21, 2023


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Dra. Judith Cavazos-Arroyo

Dra. Aurora Máynez-Guaderrama



Este trabajo evalúa los efectos del liderazgo, ajuste persona-organización, claridad de rol y agotamiento sobre la satisfacción laboral, en tiendas de conveniencia mexicanas. Asimismo, se buscan diferencias significativas asociadas al puesto. La investigación es probabilística, cuantitativa, explicativa y transversal. La muestra es de 204 empleados. Se emplea un modelo de ecuaciones estructurales PLS. Se identifican efectos directos entre liderazgo y ajuste persona-organización, claridad de rol y satisfacción laboral y una diferencia asociada al puesto en la relación entre liderazgo y claridad de rol. En estudios futuros se recomienda indagar en los efectos de las variables estudiadas sobre cinismo organizacional e ineficacia, ambas dimensiones del Burnout y valorar otros estilos de liderazgo, como el de servicio o el ético.


Job satisfaction, leadership, convenience stores, multigroup analysisSatisfacción laboral, liderazgo, tiendas de conveniencia, análisis multigrupoSatisfação no trabalho; Liderança; Lojas de conveniência; Análise multigrupo

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Cómo citar
Cavazos-Arroyo, J., & Máynez Guaderrama, A. I. (2023). Satisfacción laboral en tiendas de conveniencia mexicanas: un análisis desde la teoría de recursos-demandas laborales. Cuadernos De Administración, 36.
Edición regular