Palabras clave
satisfacción laboral
capital psicológico
Cómo citar
Resumen
El liderazgo de servicio es un campo investigativo con atención creciente en la literatura, ya que se reconocen sus beneficios en términos de desarrollo de ventajas competitivas laborales. El objetivo de este trabajo es determinar la influencia del liderazgo de servicio sobre la satisfacción laboral y el capital psicológico. Se utilizó un diseño cuantitativo, no experimental, transversal, descriptivo y explicativo, en la industria manufacturera de exportación mexicana. Se encontró que el liderazgo de servicio influye de forma positiva y significativa sobre ambas variables. Se recomienda que trabajos futuros indaguen en el efecto del liderazgo de servicio sobre variables como el empoderamiento, los comportamientos de ciudadanía organizacional y el clima organizacional, el arraigo en el trabajo y la intención de rotación.
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Derechos de autor 2023 Aurora Irma Máynez-Guaderrama, María Marisela Vargas-Salgado, Karla Gabriela Gómez-Bull