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Este artículo explora el desarrollo de las tecnologías de la información (IT) en las organizaciones desde el punto de vista del enfoque de sistemas duro y blando y de pensamiento crítico de sistemas, respectivamente. Son también objeto de análisis el papel de las IT en las organizaciones y sus interacciones sociales y técnicas. El artículo intenta fundamentalmente elaborar una mirada al análisis tradicional de los sistemas computacionales desde una aproximación de sistemas duros, tal como ha sido ampliamente aplicada con miras a contribuir al desarrollo de las IT en las organizaciones. Luego, se discute la contribución del enfoque blando, que presenta un punto de vista fundamentalmente diferente de la acción humana. Finalmente, se presenta el nuevo enfoque: el pensamiento crítico de sistemas, y se discute cómo esta aproximación puede enriquecer el desarrollo de las IT en las organizaciones.
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