El efecto modulador del clima organizacional en la influencia de la comunicación de funciones directivas sobre el conflicto de rol
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jul 1, 2016
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Resumen
Este trabajo analiza el papel que ejerce el clima organizacional como elemento modulador entre la comunicación de funciones directivas y el conflicto de rol. En el presente estudio han participado 315 trabajadores de cooperativas hortofrutícolas almerienses. Los resultados generales mostraron que el clima es un elemento modulador de la relación entre la comunicación de funciones directivas y el conflicto rol. En concreto, indicaron que la influencia de la comunicación de funciones directivas hace disminuir el conflicto de rol y este efecto se incrementa cuando aumenta la percepción de clima de apoyo, clima de innovación y clima de orientación a reglas. Se discuten las implicaciones prácticas del estudio, junto con las limitaciones y sugerencias para futuras investigaciones derivadas del mismo.
Keywords
Communication leadership, Role Conflict, Organizational Climate, Moderation Horticulture firmComunicación de Funciones Directivas, Conflicto de Rol, Clima Organizacional, Moderación, Sector Hortofrutícola
References
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Walumbwa, F. O., Hartnell, C. A., & Oke, A. (2010). Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation. Journal of Applied Psychology, 95, 517-529.
Wang, P., & Rode, J. C. (2010). Transformational leadership and follower creativity: The moderating effects of identification with leader and organizational climate. Human Relations, 63, 1105-1128
Yukl, G. (2006). Leadership in organizations (6 Ed.). Upper Saddle River, NJ: Prentice Hall.
Yukl, G., & Van Fleet, D. (1992) Theory and research on leadership in organizations. In M. D. Dunnette, & L. M. Hough (Eds.), Handbook of Industrial and Organizational Psychology, Vol. 3 (pp. 147–197). Palo Alto, CA: Consulting Psychologists Press.
Albrecht, S. L., Bakker, A. B., Gruman, J. A., Macey, W. H., & Saks, A. M. (2015). Employee engagement, human resource management practices and competitive advantage: An integrated approach. Journal of Organizational Effectiveness: People and Performance, 2, 7-35.
Babin, B. J., & Boles, J. S. (1996). The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction. Journal of Retailing, 72, 57-75.
Calvete, E. (2008). Una introducción al análisis de moderación y mediación: Aplicaciones en el ámbito del estrés. Anales de Psicología, 14, 159-173.
Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2003). Applied multiple regression/correlation analysis for the behavioral sciences. Mahwah, NJ: Erlbaum.
De Witte, K., & De Cock, G. (1986). Organizational climate: Its relation with managerial activities or communication structures. In G. Debus, & H. W. Schroiff (Eds.), The psychology of work and organization: Current trends and issues (pp.70-96). Amsterdam: North Holland.
Frazier, R. A., Tix, A. P., & Barron, K. E. (2004). Testing moderator and mediator effects in counseling psychology research. Journal of Counseling Psychology, 51, 115-134.
Haakonsson, D. D., Burton, R. M., Obel, B., & Lauridsen, J. (2008). How failure to align organizational climate and leadership style affects performance. Management Decision, 46, 406–432.
House, R. J., & Rizzo, J. R. (1972). Role conflict and ambiguity as critical variables in a model of organizational behavior. Organizational behavior and Human Performance, 1, 467-505.
Johlke, M. C. & Duhan, D. F. (2001). Supervisor communication practices and boundary spanner role ambiguity. Journal of Managerial Issues, 13, 87-101.
Kabiri, S, Hughes, W., & Schweber, L. (2012). Role conflict and role ambiguity in construction projects In S. D. Smith (Ed.), Procs 28th Annual ARCOM Conference, 3-5 September 2012, Edinburgh, UK, Association of Researchers in Construction Management, 727-736.
Kopelman, R. E., Brief, A. P., & Guzzo, R. A. (1990). The role of climate and culture in productivity. En B. Schneider (Ed.), Organizational climate and culture (pp. 282–318). San Francisco: Jossey-Bass.
Likert, R. (1961) New patterns of management. New York: McGraw Hill.
MacKenzie, C. A., Garavan, T. N., & Carbery, R. (2012). Through the looking glass: challenges for human resource development (HRD) post the global financial crisis–business as usual? Human Resource Development International, 15, 353-364.
McGregor, D. (1960). The human side of enterprise. New York: McGraw Hill.
McMurray, A. J., Islam, M., Sarros, J. C., & Pirola-Merlo, A. (2012). The impact of leadership on workgroup climate and performance in a non-profit organization. Leadership & Organization Development Journal, 33, 522-549.
Peiró, J. M., Meliá, J. L., Torres M. A., & Zurriaga R. (1986). La medida de la experiencia de la ambigüedad en el desempeño de roles: el cuestionario general de ambigüedad de rol en ambientes organizacionales. Evaluación psicológica, 3, 27-53.
Peiró, J. M., & González-Romá, V. (dirs.) (1994). Estudio sobre los correlatos psicológicos del absentismo en el personal del Servicio Valenciano de Salud. Valencia, España: Universitat de Valencia. Unidad de Investigación de Psicología de las Organizaciones y del Trabajo (UIPOT).
Pérez, F. J. P., Guzmán, T. L. G., & Santa Cruz, F. G. (2014). Management skills as competitive advantage. The case of public sector in Córdoba (Spain). Intangible Capital, 10, 528-561.
Quinn, R. E., & Rohrbaugh, J. (1983). A spatial model of effectiveness criteria: Towards a competing values approach to organizational analysis. Management Science, 29, 363-377.
Rizzo, J. R., House, R. J., & Lirtzman, I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15, 150-163.
Salanova, M., Llorens, S., Cifre, E., & Martínez, I. M. (2012). We need a hero! Toward a validation of the healthy and resilient organization (HERO) model. Group & Organization Management, 37, 785-822.
Schneider, B., & Reichers, A. E. (1983). On the etiology of climates. Personnel Psychology, 36, 19-39
Teas, R. K. (1983). Supervisory behavior, role stress, and the job satisfaction of industrial sales people. Journal of Marketing Research, 20, 84-91.
Tomasina, F. (2012). Los problemas en el mundo del trabajo y su impacto en salud. Crisis financiera actual. Revista de Salud Pública, 14, 56-67.
Van Muijen, J. J., Koopman P., De Witte, K., De Cock, G., Susanj Z., Lemoine C., ... Turnipseed, D. (1999). Organizational culture: The focus questionnaire. European Journal of Work and Organizational Psychology, 8, 551-568.
Walumbwa, F. O., Hartnell, C. A., & Oke, A. (2010). Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation. Journal of Applied Psychology, 95, 517-529.
Wang, P., & Rode, J. C. (2010). Transformational leadership and follower creativity: The moderating effects of identification with leader and organizational climate. Human Relations, 63, 1105-1128
Yukl, G. (2006). Leadership in organizations (6 Ed.). Upper Saddle River, NJ: Prentice Hall.
Yukl, G., & Van Fleet, D. (1992) Theory and research on leadership in organizations. In M. D. Dunnette, & L. M. Hough (Eds.), Handbook of Industrial and Organizational Psychology, Vol. 3 (pp. 147–197). Palo Alto, CA: Consulting Psychologists Press.
Cómo citar
Díaz Fúnez, P. A., Mañas Rodríguez, M. Ángel, Pecino Medina, V., Salvador Ferrer, C. M., & Llopis Marín, J. M. (2016). El efecto modulador del clima organizacional en la influencia de la comunicación de funciones directivas sobre el conflicto de rol. Universitas Psychologica, 15(1), 383–394. https://doi.org/10.11144/Javeriana.upsy15-1.emco
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