Quality of oral health services in three private clinics in Bogota evaluated during 2002
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BACKGROUND: To guarantee the quality of health attention, the health care system in Colombia, established since 1993, created new conditions for competition between the IPSs (clinics). This competition is based on the quality of the services provided. However, we have observed that many of these institutions have failed in these objectives and today many patients and health care professionals are not satisfied. PURPOSE: To determine the quality of the oral healthcare services, rendered by three private IPSs in Bogota, during 2002. METHODS: Three IPS were taken into account which were named as: IPS 1, IPS 2 and IPS 3. The questionnaire applied to every IPS was the Structure, Process and Results test. The factors analyzed were: the weighing, the qualification of the components or indicatives of each field, the weighed qualification column and the appropriateness degree. RESULTS: The infrastructure in oral health services, of three private IPSs in Bogota, fulfills the requirements of the quality standards. The human resources of the three IPSs are enough to render an appropriate service. The IPS 3 does not have the quantity and optimal conditions of the necessary physical resources for rendering the oral health services. In the same way, neither a flow chart, a defined function handbook, nor the appropriate managing protocols is presented by this IPS, thus making difficult the fulfillment of the latter. The three IPSs reported the number of finished treatments along 2002 is approximately 70% and the number of repeated treatments by the three IPSs is below 0.02%.
calidad, calidad de la atención en salud, evaluación de la calidad en salud, Ley 100 de 1993, administración en saludhealth attention quality, evaluation of quality in health, Law 100 of 1993, IPS (Clinics), quality, health care management
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