Published Mar 12, 2021



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Cynthia Dixon Palau

Andrés Ortiz Mendieta

Andrés Mauricio Villarraga Rodríguez

Andrés Barragán Tovar

Nelson Ardón Centeno

Luis Fernando Gamboa Martínez

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Abstract

BACKGROUND: To guarantee the  quality of health attention, the health  care system in Colombia, established  since 1993, created new conditions for  competition between the IPSs (clinics).  This competition is based on the quality  of the services provided. However, we  have observed that many of these  institutions have failed in these  objectives and today many patients and  health care professionals are not  satisfied. PURPOSE: To determine the  quality of the oral healthcare services,  rendered by three private IPSs in  Bogota, during 2002. METHODS: Three  IPS were taken into account which were  named as: IPS 1, IPS 2 and IPS 3. The  questionnaire applied to every IPS was  the Structure, Process and Results test.  The factors analyzed were: the  weighing, the qualification of the  components or indicatives of each field,  the weighed qualification column and  the appropriateness degree. RESULTS:  The infrastructure in oral health services,  of three private IPSs in Bogota, fulfills  the requirements of the quality  standards. The human resources of the three IPSs are enough to render an appropriate service. The IPS 3 does not have the quantity and optimal conditions of the necessary physical resources for rendering the oral health services. In the same way, neither a flow chart, a  defined function handbook, nor the appropriate managing protocols is presented by this IPS, thus making difficult the fulfillment of the latter. The three IPSs reported the number of finished treatments along 2002 is approximately 70% and the number of repeated treatments by the three IPSs is below 0.02%.

Keywords

calidad, calidad de la atención en salud, evaluación de la calidad en salud, Ley 100 de 1993, administración en saludhealth attention quality, evaluation of quality in health, Law 100 of 1993, IPS (Clinics), quality, health care management

References
1. República de Colombia. Ley 100 de 1993, Artículo N° 227.
2. República de Colombia, Ministerio de Salud. Decreto 2309, Titulo VI, Artículo 51
3. Galán M, Malagón L, Pontón L. Auditoría en Salud. 1a. ed. Bogotá, D.C., Colombia: Panamericana, 1998; 77,143, 135-147, 150, 154–156.
4. Castro J, Franco E. Diseño de un sistema de indicadores para la evaluación de la calidad en los Servicios de Salud Oral del Primer Nivel de Atención de la Red Adscrita a la Secretaría de Salud de Cundinamarca. Trabajo de posgrado en administración en salud. Director: Ardón N. Bogotá, D.C., Colombia: Pontificia Universidad Javeriana, Facultad de Ciencias Económicas y Administrativas, 2001.
5. República de Colombia, Ministerio de Salud. Manual de actividades, intervenciones y procedimientos del plan obligatorio de salud en el sistema de seguridad social en salud, Artículo 98.
6. República de Colombia, Ministerio de Salud. Salud y vida, 1994; Fascículo 12, pág. 1.
7. Castro J. Evaluación de la calidad de los servicios de salud oral en la red adscrita a la Secretaría Distrital de Salud. Bogotá, D.C., Colombia: Secretaría Distrital de Salud, 2000.
How to Cite
Dixon Palau, C., Ortiz Mendieta, A., Villarraga Rodríguez, A. M., Barragán Tovar, A., Ardón Centeno, N., & Gamboa Martínez, L. F. (2021). Quality of oral health services in three private clinics in Bogota evaluated during 2002. Universitas Odontologica, 23(53), 75–85. Retrieved from https://revistas.javeriana.edu.co/index.php/revUnivOdontologica/article/view/13479
Section
Health Management & Labor Union Topics

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