Comportamento cidadão organizacional e RSE
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Dec 1, 2011
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Resumo
É analisado o comportamento cidadão de trabalhadores que participam em projetos de voluntariado promovidos por sua empresa como parte da responsabilidade social empresarial. Avalia-se se essa participação desenvolve nos colaboradores atitudes diferentes das de quem não participa neste tipo de projeto. A pesquisa, realizada em uma empresa alimentícia mexicana que realiza projetos de RSE nos campos comunitário, ambiental e de qualidade de vida no trabalho, encontrou que os participantes nesse voluntariado mostram características de consciência cidadã que beneficiam à organização em seu conjunto, além de contribuir com os objetivos específicos de seu projeto.
Keywords
voluntary work force, corporate social responsibility (CSR), rrganizational citizenship behaviourcomportamiento ciudadano organizacional, voluntariado y responsabilidad social empresarial (RSE)comportamento cidadão organizacional, voluntariado e responsabilidade social empresarial (RSE)
References
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Arredondo, F. (2007). Integridad del directivo de empresa y su relación con los estilos de liderazgo, una aproximación al modelo de liderazgo transformacional de Bernard M. Bass. Tesis doctoral. Universidad de Deusto, San Sebastián, España.
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Centro de Ciudadanía Corporativa del Boston College (2001). Employee Involvement in Focus. Extraído el 28 de febrero de 2011 de http://www.bc.edu/centers/ccc/Media/InFocus_EmpInv.pdf">bc.edu/centers/ccc/Media/InFocus_EmpInv.pdf
Choi, J. N. (2007). Change-oriented organizational citizenship behavior: Effects of work environment characteristics and intervening psychological processes. Journal of Organizational Behavior, 4, 467-484.
Cropanzano, R.; James, K.; and Konovsky, M. (1993). Dispositional affectivity as a predictor of work attitudes and job performance, Journal of Organizational Behavior, 14, 595-606.
Eisenberger, R.; Armeli, S.; Rexwinkel, B.; Lynch, P. D.; and Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Psychology, 86, 42-51.
Europa, Síntesis de la legislación de la UE (2011). Responsabilidad social de las empresas: una contribución empresarial al desarrollo sostenible. Extraído el 20 de noviembre de 2011 de http:// europa.eu/legislation_summaries/employment_and_social_policy/employment_rights_ and_work_organisation/n26034_es.htm
Geroy, G.; Wright, P.; and Jacoby, L. (2000). Toward a conceptual framework of employee volunteerism: An aid for the human resource manager. Management Decision, 38 (4), 280-286.
Haslam, A. (2004). Psychology in organization. The social identity approach, 2nd ed. London: Sage Publications.
Jones, D. (2009). Does serving the community also serve the company? Using organizational identification and social exchange theories to understand employee responses to a volunteerism programme. Journal of Occupational and Organizational Psychology, 83 (4), 857-887.
Lévy, J. y Varela, J. (2003). Análisis multivariable para las ciencias sociales. Madrid: Pearson Educación.
Mael, F. and Ashforth, B. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13, 103-123.
Organ, D. W. (1988). Organizational Citizenship Behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
Organ, D. W. (1997). Organizational citizenship behavior: it's construct cleanup time. Human Performance, 10 (2), 85-97.
Peloza, J. and Hassay, D. (2006). Intra-organizational volunteerism: Good soldiers, good deeds and good politics. Journal of Business Ethics, 64, 357-379.
Podsakoff, P. M.; MacKenzie, S. B.; Moorman, R. H.; and Fetter, R. (1990). Transformational leader behaviors and their effects on trust, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1, 107-142.
Podsakoff, P. M.; Mackenzie, S. B.; Paine, J. B.; and Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
Porter, M. and Kramer, M. (2002). The competitive advantage of corporate philanthropy. Harvard Business Review, 80, 57-68.
Radley, A. and Kenedy, M. (1995). Charitable giving by individuals: A study of attitudes and practice. Human Relations, 48, 685-709.
Rodríguez, M. P. y Bustamante, U. (2008). Desarrollo de competencias para el comportamiento ético-gerencial: Un enfoque de responsabilidad. Cuadernos de Administración, 21 (35), 205-228.
Sen, S. and Bhattacharya, C. B. (2001). Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility. Journal of Marketing Research, 38, 225-243.
Sierra, J. y Londoño, D. (2008). Potencial de las finanzas éticas en la generación de nuevas alternativas de inversión en Colombia. Cuadernos de Administración, 21 (36), 183-220.
Topa C., G.; Fernández, I. y Palací, F. (2006). Identidad social, "burnout" y satisfacción laboral: estudio empírico basado en el modelo de la categorización del yo. Revista de psicología social, 20 (2), 115-126.
Topa C., G.; Moriano, J. A. y Morales, F. (2008). Identidad social y apoyo percibido en las organizaciones: sus efectos sobre las conductas de ciudadanía. Interamerican Journal of Psychology, 42 (002), 363-370.
Williams, L. J. and Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601-617.
Arredondo, F. (2007). Integridad del directivo de empresa y su relación con los estilos de liderazgo, una aproximación al modelo de liderazgo transformacional de Bernard M. Bass. Tesis doctoral. Universidad de Deusto, San Sebastián, España.
Ashforth, B. and Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14 (1), 20-39.
Austin, J. y Reficco, E. (2005). Alianzas sociales en América Latina, capítulo aspectos clave de la colaboración. Banco Interamericano de Desarrollo. Extraído el 5 de octubre de 2011 de http://idbdocs.iadb.org/wsdocs/getdocument.aspx?docnum=635864
Booth, J. E.; Park, K. W.; and Glomb, T. M. (2009). Employer-supported volunteering benefits: gift exchange among employers, employees, and volunteer organizations. Human Resource Management, 48, 227-249.
Centro de Ciudadanía Corporativa del Boston College (2001). Employee Involvement in Focus. Extraído el 28 de febrero de 2011 de http://www.bc.edu/centers/ccc/Media/InFocus_EmpInv.pdf">bc.edu/centers/ccc/Media/InFocus_EmpInv.pdf
Choi, J. N. (2007). Change-oriented organizational citizenship behavior: Effects of work environment characteristics and intervening psychological processes. Journal of Organizational Behavior, 4, 467-484.
Cropanzano, R.; James, K.; and Konovsky, M. (1993). Dispositional affectivity as a predictor of work attitudes and job performance, Journal of Organizational Behavior, 14, 595-606.
Eisenberger, R.; Armeli, S.; Rexwinkel, B.; Lynch, P. D.; and Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Psychology, 86, 42-51.
Europa, Síntesis de la legislación de la UE (2011). Responsabilidad social de las empresas: una contribución empresarial al desarrollo sostenible. Extraído el 20 de noviembre de 2011 de http:// europa.eu/legislation_summaries/employment_and_social_policy/employment_rights_ and_work_organisation/n26034_es.htm
Geroy, G.; Wright, P.; and Jacoby, L. (2000). Toward a conceptual framework of employee volunteerism: An aid for the human resource manager. Management Decision, 38 (4), 280-286.
Haslam, A. (2004). Psychology in organization. The social identity approach, 2nd ed. London: Sage Publications.
Jones, D. (2009). Does serving the community also serve the company? Using organizational identification and social exchange theories to understand employee responses to a volunteerism programme. Journal of Occupational and Organizational Psychology, 83 (4), 857-887.
Lévy, J. y Varela, J. (2003). Análisis multivariable para las ciencias sociales. Madrid: Pearson Educación.
Mael, F. and Ashforth, B. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13, 103-123.
Organ, D. W. (1988). Organizational Citizenship Behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
Organ, D. W. (1997). Organizational citizenship behavior: it's construct cleanup time. Human Performance, 10 (2), 85-97.
Peloza, J. and Hassay, D. (2006). Intra-organizational volunteerism: Good soldiers, good deeds and good politics. Journal of Business Ethics, 64, 357-379.
Podsakoff, P. M.; MacKenzie, S. B.; Moorman, R. H.; and Fetter, R. (1990). Transformational leader behaviors and their effects on trust, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1, 107-142.
Podsakoff, P. M.; Mackenzie, S. B.; Paine, J. B.; and Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
Porter, M. and Kramer, M. (2002). The competitive advantage of corporate philanthropy. Harvard Business Review, 80, 57-68.
Radley, A. and Kenedy, M. (1995). Charitable giving by individuals: A study of attitudes and practice. Human Relations, 48, 685-709.
Rodríguez, M. P. y Bustamante, U. (2008). Desarrollo de competencias para el comportamiento ético-gerencial: Un enfoque de responsabilidad. Cuadernos de Administración, 21 (35), 205-228.
Sen, S. and Bhattacharya, C. B. (2001). Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility. Journal of Marketing Research, 38, 225-243.
Sierra, J. y Londoño, D. (2008). Potencial de las finanzas éticas en la generación de nuevas alternativas de inversión en Colombia. Cuadernos de Administración, 21 (36), 183-220.
Topa C., G.; Fernández, I. y Palací, F. (2006). Identidad social, "burnout" y satisfacción laboral: estudio empírico basado en el modelo de la categorización del yo. Revista de psicología social, 20 (2), 115-126.
Topa C., G.; Moriano, J. A. y Morales, F. (2008). Identidad social y apoyo percibido en las organizaciones: sus efectos sobre las conductas de ciudadanía. Interamerican Journal of Psychology, 42 (002), 363-370.
Williams, L. J. and Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601-617.
Como Citar
Arredondo Trapero, F. G., Rosas Ferrer, J. A., & Villa Castaño, L. E. (2011). Comportamento cidadão organizacional e RSE. Cuadernos De Administración, 24(43). https://doi.org/10.11144/Javeriana.cao24-43.ccor
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