Keywords
aprendizaje organizacional
balanced scorecard
How to Cite
Abstract
This paper presents the results of a research project on the construction of a generic model of the Balanced Scorecard. The main objective of the model was to encourage organizational learníng in the users organizations. Such a model was built from a set of well defined criteria and using the theory and methodology of systems dynamics. Results of the model applied in three different organízatíons are shown.
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