Published Dec 28, 2000

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Cristina Chaparro-López, MSc

Rafael Andrés González, PhD

Pablo Andrés Rivera-Cruz

Óscar Alirio Reyes-Castro



This paper presents the results of a research project on the construction of a generic model of the Balanced Scorecard. The main objective of the model was to encourage organizational learníng in the users organizations. Such a model was built from a set of well defined criteria and using the theory and methodology of systems dynamics. Results of the model applied in three different organízatíons are shown.

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How to Cite
Chaparro-López, C., González, R. A., Rivera-Cruz, P. A. ., & Reyes-Castro, Óscar A. (2000). Dinámica y fomento del aprendizaje organizacional mediante el uso del Balanced Scorecard. Ingenieria Y Universidad, 4(2), 65–73. Retrieved from

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