Continuity in the Emergency Service. The Case of the South-East Regional Hospital, Chinácota, Colombia
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Objective: To determine the continuity in the emergency service of the state-owned hospital (ESE) ‘Hospital Regional Suroriental’ between June 01, 2016 and June 30, 2017. Methods: It is a quantitative, descriptive, cross-sectional research. The population consisted of 16,801 patients. The dependent variable was the continuity in the emergency health care service and the independent variables were age, gender, type of coverage, checkup month, triage, and time staying at the hospital. Results: Regarding the gender, most of the people going to the doctor’s office were male; regarding the age, they were children between 0-9 years; and regarding the health coverage, they were in the state-subsidized health care regime; regarding the health care priority, they were treated as triage III. Most of them were discharged after a long stay at the hospital, with highly-scattered data. Discussion: Continuity in the health care at the emergency services is affected by long stays, regardless of the triage. It indicates potential failures in the quality of health care and means some risks for the patient’s well-being and life.
emergency service, continuity in the health care, triage, qualitative research, health care qualityatendimento de urgências, continuidade do atendimento, triagem, pesquisa qualitativa,, qualidade da atenção de saúdeatención de urgencias, continuidad de la atención, calidad de la atención de salud, triaje, investigación cualitativa
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