The notion of converged service is based on the integration of traditional telecommunications features and Web 2.0 services. Today this concept is given special attention by the telecommunications service providers as a mechanism that allows them to expand their service portfolio and have greater market dynamism. However, these services present new challenges from its management point of view, making necessary runtime monitoring mechanisms that allow detecting QoS constraint violations and thus ensure proper operation. This paper introduces a monitoring scheme for converged services that is based on QoS constraints and facilitates converged service fault-handling and operational management. There is also provided an implementation through a sample converged service which demonstrates its performance and applicability to this type of services.
Converged Service, Monitoring, Quality of Service, IT, communications technologyvalidad de servicio, tecnología de la información, tecnología de las comunicaciones, monitoreo, servicio convergente
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