Abstract
The article deals about the design of a new service for the e-mail administration through voice, for any kind of mobile or fixed phone, and the discussion of the results obtained on the industrial prototype. This service is very innovative for Colombia and for the Latin American region, focused on marketing sectors like: high mobility executives, blind people, handicapped or one handed people and commercial services drivers.
Antón, J., Kowal, P. Enabling IVR Self-Service with Speech Recognition. 1st Ed. The Anton Press, 2005.
Asociación Española de Internet (AEI). LAMP: la plataforma de web libre. Disponible en Internet: http://www.ciberaula.com/curso/lamp/ que_es/ Fecha de consulta: 16 de diciembre de 2005.
Atkinson, L. Core PHP Programming: Using PHP to build Dynamic Web Sites. 2nd Ed. Prentice Hall, 2000.
Colombia. Ministerio de Comunicaciones. TMC: Informe trimestral (oct.-dic. /2005). Disponible en: http://www.mincomunicaciones.gov.co/mincom/src/index.jsp?page=./mods/contenido/view_page&id_contents=217&I=1 Fecha de consulta: 15 de marzo de 2006.
Colombia. CRT. Informe Sectorial de Telecomunicaciones 2005. Bogotá D.C.: Comisión de Regulación de Telecomunicaciones, 2005. 12 p. Disponible en: http://www.crt.gov.co/documentos/biblioteca/informe_semestral.pdf Fecha de consulta: 15 de marzo de 2006.
IVR Software Development. Interactive Voice Response, Voice Mail and Fax Server Systems . Disponible en: http://www.ivrsoft.com/ Fecha de consulta: 5 de enero de 2006.
Larson, J. VOICEXML: Introduction to Developing Speech Application. 1st Ed. Prentice Hall, 2002.
Rumbaugh, J. The Unified Modeling Language. (Reference Manual). Adisson Wesley, 1999.
Sendín, A. Fundamentos de los sistemas de comunicaciones móviles. 1st Ed. McGraw-Hill Interamericana, 2004.
VoiceXML FORUM. VoiceXML Forum. Disponible en: http://www.voicexml.org Fecha de consulta: 19 de julio de 2005.

This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright (c) 2020 Germán Darío Castellanos, José Fernando Licero, Guillermo Teuta