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Arturo Marroquín https://orcid.org/0000-0002-8091-6566

Carlos Gómez-Restrepo

Mónica Botero-Bermúdez

Resumen

Introducción:  Actualmente, la medicina enfatiza en una atención centrada en el paciente. No solo la naturaleza de la profesión demanda perpetuar estas intenciones, sino que, inmersos en un sistema de salud en crisis, la satisfacción del paciente como marcador de la calidad de la atención puede traducirse en mejores desenlaces en salud y por ende en ahorros enormes a largo plazo. Objetivo: En este orden de ideas nos propusimos realizar una revisión temática con búsqueda sistemática de la literatura sobre las expectativas del paciente frente al comportamiento del médico durante la atención. Métodos y materiales: Se realizó una búsqueda en las bases de datos Pubmed, Lilacs y Embase con términos específicos y libres. Resultados: Se filtraron 46 artículos para realizar la revisión según criterios de inclusión previamente establecidos. De acuerdo con la información, se crearon 4 dimensiones alrededor del constructo de las expectativas; Confianza, respeto (autonomía), empatía y comunicación. Se extrajo posteriormente la información tanto cuantitativa como cualitativa. Conclusiones: Aunque pareciera existir numerosas investigaciones al respecto, también existe divergencia. Aunque la mayoría de las veces, los individuos parecieran concordar frente a las dimensiones encontradas, s, diferentes grupos culturales y de diferentes características discrepan frente a las expectativas. Teniendo en cuenta esta heterogeneidad, investigación local es requerida para aproximarse a las expectativas de la población colombiana.
 

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Keywords

Prioridad del paciente, Comunicación, Empatía, Confianza, Relaciones Médico-Paciente

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Cómo citar
Marroquín, A., Gómez-Restrepo, C., & Botero-Bermúdez, M. (2020). Una revisión temática de las expectativas de los pacientes frente a las conductas del médico. Universitas Médica, 61(3). https://doi.org/10.11144/Javeriana.umed61-3.expe
Sección
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