This paper presents the results of a mixed study that examined the experiences and perceptions of a group of professors, coordinators and students from online undergraduate programs in Colombia regarding the use of communication tools, presentation and appropriation of contents. Despite some achievements, these findings highlight the need to emphasize a dialogic character interaction and collaboration within the spaces designed for this kind of communication. In addition, this paper highlights that information needs to be presented in different ways to motivate students to interact with the materials and to stimulate their understanding of contents.