Palavras-chave
director de colegio
liderazgo
conflicto laboral
Como Citar
Resumo
En este artículo se analizan los incidentes críticos que experimentan 13 directivos noveles de centros escolares públicos de Chile. Cada incidente se reescribió con la técnica del análisis de narrativa. Los resultados dan cuenta de las dimensiones organizacionales involucradas en los incidentes y los aprendizajes derivados de las formas de gestionar el conflicto. Se concluye que los incidentes críticos representan una oportunidad para iniciar un cambio no planificado, cuyo alcance se relaciona con las estrategias de gestión del conflicto.
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